Customer Service Agent in Lisbon (Dutch Speaker) Lisboa

Customer Service Agent in Lisbon (Dutch Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Looking to level up your career in customer service with a strong tech focus? Join a dynamic team supporting leading domestic appliance brands, right from the heart of Lisbon.

If you're
- savvy,
- driven, and fluent in Dutch, this opportunity lets you be the first point of contact for customers needing
- sales support for household appliances. You’ll help diagnose and resolve issues, provide product info, and ensure an exceptional client experience.

Your responsibilities and impact as a Customer Service Specialist – Small Appliances Group:

• Offer
  - class tech support via phone and email after the sale
• Perform initial diagnostics using a variety of tools and over 60 defined processes
• Escalate complex issues to specialized departments
• Proactively improve client satisfaction — including creative approaches like sharing You
  Tube tutorials when needed
• Provide clear and timely information on products, orders, repairs, and complaints
• Work across three different support platforms/software systems
• Demonstrate
  - selling skills where relevant

Skills, qualifications, and qualities you’ll bring:

• Native-level fluency in Dutch and solid English (minimum B2 level)
• Strong communication and
  - solving skills
• Comfort with tech tools and interest in domestic appliances
• A proactive mindset with a
  - first attitude
• EU citizenship or valid Portuguese residence permit

Working hours:

• Monday to Saturday, including bank holidays
• Between 08:00 AM – 06:00 PM (Portuguese time)
• Days off: Sunday + 1 rotational day per week

What’s in it for you:

• Base salary: 1, 100€ × 14 months
• Complexity bonus: 100€ × 11 months
• Performance bonus: up to 100€/month
• Meal allowance: 7. 23€/working day (on a meal card)
• Transport allowance: 20€/month
• Contract: Fixed-term, renewable annually
• Private health insurance + dental plan after 6 months
• Relocation Package for people living outside of Portugal: 12 month accommodation, apartment room with rent €280 for 12 months (discounted directly from payslip) + flight ticket reimbursement (up to €400) after 6 months
• Fully paid training, professional development and career evolution.

Your future company:

Founded by two French entrepreneurs in 2000, this company has grown from startup to global leader in customer experience solutions. Now operating in over 50 countries with more than 75, 000 employees, they support the world’s most innovative and trusted brands. You'll be joining their Lisbon hub — a multilingual, multicultural environment where your skills and development matter.