Customer Service Advisor (M,F) German : Pos System Solutions Porto

Customer Service Advisor (M,F) German : Pos System Solutions
Porto
Porto, Porto, Portugal

Description

Start: 4 th November or 21st November Shifts: Monday to Sunday, between 08:00 and 19:00 Days off: 2 days (rotative)Tasks:Customer support to German-speaking customers by phone, email, chat and social media channels
Support our merchants for all questions and inquiries about our product and service
Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
Closely work with other departments together, for example Sales and Marketing

Requirements

German C2 / English B2Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)Excellent language skills in German and feel comfortable speaking and writing in English
Love to communicate, while being
- going and patient with our customers
Good and
- friendly service is the highest priority for you
Curious and persistent to solve issues
Organized and can keep a cool head even in stressful situations

Offer

Excellent remuneration package based on experience, skills and performance
Life Insurance
Meal allowance + Transport allowance
Private health insurance
Porto Office Park Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class
Accomodation for the first year:Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)

Conocimientos:Customer Service, Customer Support, Customer Oriented