Customer Service Advisor (French Native + English B2)
col-wide
Job Description:
Location:Oriente, Lisbon
Work Schedule:
Monday to Friday (including bank holidays)
Rotational shifts between 07:00 AM and 07:00 PM
Weekends off
Salary & Benefits:
Base Salary:12 530 EUR per annum
Performance Bonus:1200 EUR per annum
Meal Allowance:1909, 72 EUR per annum
Health Insurance:After 6 months of employment
Relocation Package:Flight ticket reimbursement after 6 months
Apartment room with a rent of 280 EUR/month, directly discounted from the payslip (for 12 months)
Profile Requirements:
Language Skills:French native speaker and English at a B2 level
Experience:Prior customer service experience is preferred, particularly in handling technical inquiries through voice, email, or chat channels
Strong communication and
- solving skills
Ability to work in a
- paced, dynamic environment
Team-oriented with the ability to collaborate effectively with peers
Responsibilities:
Join our dynamic team working with a global leader in lighting solutions for professionals, consumers, and the Internet of Things. You'll help improve lives by delivering
- efficient lighting systems that enhance safety, productivity, and urban living.
Your responsibilities will include:
Assisting users with
- sales inquiries, general questions, and technical support for lighting products
Handling technical customer interactions through phone, email, chat, and social messaging platforms
Providing clear, practical information within established guidelines and addressing customer queries regarding products and services
Documenting and managing customer requests while escalating issues to higher support tiers when needed
Collaborating with other technicians to resolve or close help tickets
Managing your own ticket queue and following management directions, providing feedback as needed
Work Environment:
On-site position at our Lisbon offices (Oriente area)
Why Join Us?
This is your chance to be part of an innovative company at the forefront of lighting technology, making a real difference in people's lives and businesses. With a competitive salary, relocation assistance, and a great working environment, this role offers both professional growth and personal satisfaction.
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