Customer Service & Technical Support Officer Lisboa

Customer Service & Technical Support Officer
Lisboa
Lisboa, Portugal

Descrição da Empresa

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Descrição da Função

Are you a
- focused problem solver? Do you excel at providing technical support and ensuring
- notch service? Then this is the right opportunity for you! We are looking for a Customer Service & Technical Support Officer for a multinational heating company.

Responsabilidades

1. Manage customer service, order processing, and communication with clients;
2. Ensure timely resolution of disputes, order issues, and
   - installation
   - ups;
3. Provide technical support for installation, warranty claims, and troubleshooting, escalating when needed;
4. Use CRM and case management tools to track service cases and optimize processes;
5. Analyze customer feedback, identify trends, and recommend service improvements;
6. Develop and deliver training materials for installation, maintenance, and product use;
7. Support sales with
   - sale inquiries, order tracking, and technical clarifications;
8. Handle customer complaints professionally, ensuring timely and effective resolutions;
9. Liaise with global teams (finance, supply chain, and technical support) to ensure seamless operations;
10. Ensure compliance with company policies, safety regulations, and quality standards.

Requisitos

1. Bachelor's degree in a related field (Engineering, Business, or Technical Support);
2. 1+ year in technical support and 2+ years in customer service;
3. Fluency in English;
4. Strong ERP knowledge, particularly Microsoft NAV;
5. Technical troubleshooting, CRM management, and case handling;
6. Problem-solving, multitasking, organization, time management, teamwork, and customer focus;
7. Working hour flexibility due to Australian and US office time zones.

Localização

• Lisboa, Portugal