customer relationship manager with french Lisboa

customer relationship manager with french
Lisboa
Lisboa, Lisboa, Portugal

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Customer Relationship Manager with French, Lisbon

Location: Lisbon, Portugal

Job Category:

Other

EU Work Permit Required:

Yes

Job Reference:

bf9e1b1cb4f6

Job Views:

3

Posted:

15. 03. 2025

Expiry Date:

29. 04. 2025

Job Description:

Why We Need This Role

At Colt, the Customer Relationship Manager (CRM) serves as the linchpin connecting Colt's business with its customers. Acting as a crucial support to the sales team, the CRM aids in identifying and closing opportunities. Post-sale, the CRM becomes the single point of contact for customers, overseeing their journey and ensuring a seamless experience. This role extends beyond transactional interactions, delving into the orchestration of Colt's internal departments to guarantee a harmonious delivery of services throughout the customer lifecycle.

The successful CRM at Colt possesses strong communication skills, a knack for
- solving, empathy, and organizational leadership. If you are ready to take the podium in the dynamic world of Customer Relationship Management, Colt offers a rewarding environment where you will contribute to positive customer experiences, foster business growth, and play a vital role in ensuring operational harmony within the organization. Join us in creating lasting connections and delivering excellence in customer relationships.

What You'll Do

• Welcoming new customers into Colt and helping them to understand how best to work with us.
• Doing what needs to be done to set up a new customer in our systems.
• Ensuring that all stakeholders (sales, customers, and delivery teams) are working together and kept fully informed throughout the delivery process.
• Taking customer's enquiries (for
  - fault issues) and resolving these or passing on to back office resolver group - retaining ownership of resolution and communications with the customer throughout.
• Educating customers about our systems, tools, and processes.
• Acting as a point of escalation and resolution if existing processes fail to deliver as they should.
• Managing some sales and contract renewals.
• Supporting the measurement of customer happiness and driving customer satisfaction upwards.
• Supporting sales colleagues to prioritise and prospect for new customers.
• Supporting sales colleagues to create smart account and service development plans for existing customers.
• Coordination of pricing, quoting, and ordering activities to make sure everything is done fast and right and that customers are kept up to date through the process.
• Creating 'clean' orders that help customers get the exact service they need - for new orders and modifications to existing services.

What We Look For

• This role will support our US-based customers and the work schedule will be from 12:00 PM to 8:00 PM GMT.
• Fluent in both French and English, enabling seamless communication with a diverse range of customers.
• Strong language skills enable effective communication with a diverse customer base.
• Possess a minimum of 1 to 2 years of experience in a
  - facing role, demonstrating a proven track record in effectively addressing customer needs and concerns.
• Familiarity with networking technologies and products, showcasing an understanding of the technical aspects that underpin Colt's services.
• Exhibit exceptional written and verbal communication skills, essential for conveying complex information clearly and fostering positive customer interactions.
• Demonstrate the ability to influence individuals at all organizational levels to facilitate the fulfilment of customer requirements, emphasizing strong interpersonal skills.
• Exhibit a genuine passion for providing exceptional service, showcasing a dedication to exceeding customer expectations and contributing to overall customer satisfaction.
• Possess adaptability to navigate and respond to
  - changing customer needs, showcasing resilience and flexibility in a dynamic business environment.
• Serve as a role model embodying Colt's culture, understanding and aligning with the organization's values and principles, fostering a collaborative and positive work environment.

Skills

• Client Relationships
• Product/Service Knowledge
• Customer Focus
• Customer Relationship Management
• CRM Tools

Education

A bachelor’s or master’s degree in business management/marketing.