Customer Focus Lead Setúbal

Customer Focus Lead
Setúbal
Setúbal, Setubal, Portugal

Social network you want to login/join with:

Enabling a
- defined, electrified future.

Visteon is a technology company that develops and builds innovative digital cockpit and electrification products at the
- edge of the mobility revolution. Founded in 2000, Visteon brings decades of automotive intelligence combined with Silicon Valley speed to apply global insights that help transform the
- defined vehicle of the future for many of the world’s largest OEMs. The company employs 10, 000 employees in 18 countries around the globe. To know more about us click here.

Mission of the Role: Senior Level Operations Customer Contact & Support Critical & High Impact Program Launch Issues. To improve customer relationships through resolution of critical program issues and challenges on high impact or critical programs.

Our Vision

We aspire to be the best in the world at partnering with our customers to provide innovative,
- quality products that deliver exceptional value.

Key Responsibilities:

• Active participation/lead in High Impact and Near Term Launch LRR events; identify and drive reporting and resolution of issues and risks on high impact programs.
• Facilitate and lead
  - specific meetings when held in the plant or have operations focus points.
• Lead early stage industrialization workshops on OPS high impact programs prior to equipment acquisition.
• End to end accountability & engagement responsibility of the customer launch representatives in high impact or critical programs – acting as senior level ‘Single Point of Contact’ for Ops and Supply Chain groups.
• Identify and drive reporting and resolution of issues and risks on high impact programs.
• Coach and develop operational teams in forward model protocols and LRR event robustness.
• Report industrialization progress/roadblocks to Ops and Program Leadership team.

Key Performance Indicators:

• Capacity installation plans and follow up.
• Key customers feedback and effectiveness on customer escalations.

Qualification, Experience and Skills:

• Exposure to automotive and electronics industry.
• English language is mandatory.
• Extensive regional travel would be expected from the role.
• Problem solving/program management.
• Experience in customer relationship management.
• Experience in managing complex and high impact programs.
• Experience working with and leading
  - functional teams.
• Quality mindset.

Reporting Structure: Europe Customer E2E Execution Director

Visteon Culture: If you thrive in a
- paced organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve, Visteon is the place. We value high performance and a drive for results. Innovation,
- taking, and continuous learning help us keep up with the
- changing landscape of our industry and be market leaders. At Visteon, you can be more.