Customer Financial Services Representative, Leça do Balio Leça do Balio

Customer Financial Services Representative, Leça do Balio
Porto
Leça do Balio, Porto, Portugal

Social network you want to login/join with:

Client:

Fed
Ex

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

39aaffe57200

Job Views:

29

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

As a Customer Financial Services Representative, you will be a member of the European Ship-To-Collect Team, supporting the European organization and our largest customers in all matters related to cash application, invoice disputes, and collections.

We are looking for a CFS Representative with detailed experience in finance collections and invoice disputes.

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve.

For complex issues, may escalate to senior team members.

This position will optimize Customer Experience and Bad Debt while playing a role to support Fed
Ex Strategic accounts.

As a member of a European team, the candidate must be comfortable with remote teams.

What you will be doing:

You will be a member of the European Ship-To-Collect Team, supporting the European organization and our largest customers in all matters related to cash application, invoice disputes, and collections.

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve.

For complex issues, may escalate to senior team members.

What do you bring with you:

Required Experience - collections & disputes, contact with customers, root causes analysis.

Skills required - Accuracy & Attention to Detail; Microsoft Office & PC Skills; Numerical Skills; Team Working Skills; Written & Verbal Communication Skills

Languages requirement - English is mandatory and other desired languages are German, French, Italian, Spanish

Add value – experience working with third party auditors / customer portals.

What do we offer:

• Attractive compensation package

• Training to get you started and
-
- job learning opportunities

• Extensive learning resources to further develop your skills and knowledge

• Tuition Assistance Program (*applicable for Fed
Ex positions with a permanent contract)

• Employee Assistance Program for you and your family in difficult life situations

• Employee
- rate shipping

• Great career opportunities

• Fed
Ex is one of the worlds most admired companies and trusted brands year after year

Schedule - daily shift Monday to Friday.

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join Fed
Ex.

Fed
Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.