Customer Financial Services Representative (ID), Leça do Balio Leça do Balio

Customer Financial Services Representative (ID), Leça do Balio
Porto
Leça do Balio, Porto, Portugal

Social network you want to login/join with:

Client:

Fed
Ex

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

cd84d7821bf4

Job Views:

44

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

As a Customer Financial Services Representative, you will be a member of the European Ship-To-Collect Team, supporting the European organization and our largest customers in all matters related to cash application, invoice disputes, and collections.

We are looking for a CFS Representative with detailed experience in finance collections and invoice disputes.

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgment based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

This position will optimize Customer Experience and Bad Debt while playing a role to support Fed
Ex Strategic accounts.

As a member of a European team, the candidate must be comfortable with remote teams.

We have an exciting opportunity for you to join our team as a Customer Financial Services Representative.

Who we are:

Fed
Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their
-
- day work is invaluable in delivering outstanding experience to our customers. 530, 000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

You will be a member of the European Ship-To-Collect Team, supporting the European organization and our largest customers in all matters related to cash application, invoice disputes, and collections.

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgment based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

What do you bring with you:

Required Experience: collections & disputes, contact with customers, root causes analysis.

Skills required: Accuracy & Attention to Detail; Microsoft Office & PC Skills; Numerical Skills; Team Working Skills; Written & Verbal Communication Skills.

Languages requirement: English is mandatory and other desired languages are German, French, Italian, Spanish.

Add value: experience working with
- party auditors/customer portals.

What do we offer:

• Attractive compensation package

• Training to get you started and
-
- job learning opportunities

• Extensive learning resources to further develop your skills and knowledge

• Tuition Assistance Program (*applicable for Fed
Ex positions with a permanent contract)

• Employee Assistance Program for you and your family in difficult life situations

• Employee
- rate shipping

• Great career opportunities

• Fed
Ex is one of the world’s most admired companies and trusted brands year after year.

Schedule: daily shift Monday to Friday.

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join Fed
Ex.

#LI-Hybrid

Fed
Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Our Company:

Fed
Ex is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day Fed
Ex delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of Fed
Ex team members, who are tasked with making every Fed
Ex experience outstanding.

Our Philosophy:

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every Fed
Ex decision, policy, or activity. Fed
Ex takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their
- being and value their contributions to the company.

Our Culture:

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The Fed
Ex culture and values have been a cornerstone of our success and growth since we began in the early 1970s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today