Customer Experience Specialist
Job Title: Customer Experience Specialist
Location: Portugal
Salary: 1, 251. 84 per month (without accommodation) or 1, 050. 00 per month (with accommodation)
Company Overview:
Join a global leader in customer service with a diverse workforce of over 13, 000 employees from 111 nationalities. We are committed to delivering exceptional customer experiences across all channels, with a focus on providing personalized service and solutions.
Role Overview:
As a Customer Experience Specialist, you will be at the forefront of ensuring excellent customer service. Your responsibilities will include engaging with customers across various communication channels, resolving inquiries, and improving the overall customer experience through feedback and collaboration.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Address customer concerns with empathy, ensuring timely and effective solutions.
- Gather and analyze customer feedback to enhance service delivery.
- Work closely with internal teams to streamline processes and improve the customer journey.
Qualifications:
- Fluent in English and French (both spoken and written).
- Previous customer service experience is a plus.
- Excellent
- solving skills and a
- oriented mindset.
What We Offer:
- Competitive Salary & Benefits: 1, 251. 84 per month (without accommodation) or 1, 050. 00 per month (with accommodation), plus holiday bonuses and food allowances.
- Relocation Support: Assistance with housing for up to 14 months and language courses.
- Training & Development: Paid training and opportunities for career advancement.
- Work-Life Balance: A supportive work environment with cultural activities and social events to enrich your experience.
Why Portugal?
Portugal offers a vibrant cultural scene, stunning landscapes, and an exceptional
- life balance. It is an ideal place to live and grow, blending professional and personal development in a beautiful setting.
Seja o primeiro a candidar-se à vaga de emprego oferecida!
-
Porque procurar um emprego no Vagas.pt?
Newsletter de Emprego![]()
Todos os dias oferecemos novas vagas de emprego. ![]()
Pode escolher entre uma vasta gama de empregos: O nosso objectivo é oferecer a escolha mais vasta possível ![]()
Receba novas ofertas por e-mail ![]()
Ser o primeiro a responder a novas ofertas de emprego ![]()
Todas as ofertas de emprego num só lugar (de empregadores, agências e outros portais de emprego) ![]()
Todos os serviços para quem procura emprego são gratuitos ![]()
Vamos ajudá-lo a encontrar um novo emprego
