Customer Experience Specialist Viana do Castelo

Customer Experience Specialist
Viana do Castelo
Viana do Castelo, Viana do Castelo District, Portugal

Join to apply for the Customer Experience Specialist role at Portugal Active.

Role Overview

As a Customer Experience Specialist at Portugal Active, you will be the primary point of contact for guests and property owners, ensuring smooth communication and exceptional service before, during, and after stays.

We use best-in-class industry tools to manage operations, reservations, and communication efficiently—providing you with everything you need to deliver seamless support and a premium experience.

What You’ll Do

• Provide
  - level support to guests, owners, and partners through our integrated communication tools.
• Ensure a flawless guest experience, responding to inquiries, resolving issues, and managing expectations proactively.
• Track and prioritize support tickets, ensuring timely and
  - quality resolution.
• Coordinate with internal teams (cleaning, maintenance, logistics) to guarantee smooth stays.
• Assist in upselling premium services and exclusive experiences to enhance the guest journey.
• Maintain detailed records of interactions and feedback, contributing to continuous service improvements.
• Monitor guest satisfaction and proactively address concerns to maintain our luxury hospitality standards.

Required Skills

• Experience in customer support, hospitality, or property management.
• Strong
  - solving skills and the ability to handle
  - pressure situations with discretion and professionalism.
• Ability to
  - task and prioritize inquiries efficiently.
• Tech-savvy, with experience using
  - leading customer support and property management tools.
• Fluent in English and Portuguese (French or Spanish is a plus).
• Available to work weekends and holidays, ensuring seamless guest support when required.

What We Value

• Excellence in Service: We deliver unmatched hospitality experiences.
• Data-Driven Decisions: Our strategies are informed by analytics and industry trends.
• Ownership & Accountability: Every team member plays a crucial role in our success.
• Collaboration: We work together to maintain
  - tier operations.
• Luxury Mindset: Attention to detail and proactive solutions are at the core of our service.

What You’ll Get In Return

• Competitive salary +
  - based bonuses.
• Career growth opportunities within a
  - scaling company.
• Exclusive training on
  - end property management and luxury hospitality.
• A dynamic and ambitious team, driving excellence in premium
  - term rentals.

Ready to be part of Portugal Active? Apply now and help us shape the future of luxury hospitality in Portugal!

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Hotels and Motels