Customer Experience Specialist, Lisbon Lisboa

Customer Experience Specialist, Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Being a Bobber means bringing your whole self to work—whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here.

About Us:

Hi
Bob is a
- growing, global HR platform helping
- sized businesses transform how they manage and engage with their workforce. Since 2015, we’ve supported over 3, 000 companies worldwide, including names like Monzo, Happy Socks, and Fiverr. At Hi
Bob, we pride ourselves on creating exceptional work experiences for our employees, who we affectionately call "Bobbers. "

Come and be yourself with us!

About You:

We're looking for someone dynamic and proactive, with excellent communication skills and a love for solving complex technical issues. If you're a motivated
- starter who enjoys helping customers and unraveling technical challenges, this role could be for you!

You’ll be diving deep to solve problems, guiding clients through technical solutions—including troubleshooting and supporting integrations—and making sure they get the most out of Hi
Bob. Experience with API-based integrations, data flows, and
- party system connections is a plus, as you'll be working closely with clients to ensure seamless connectivity between Hi
Bob and their other business tools.

Responsibilities:

• Offer technical support and solutions via email and Zoom sessions
• Troubleshoot and investigate
  - reported issues and escalate when necessary
• Collaborate with internal teams to resolve complex cases
• Develop and maintain knowledge content for both the Help Center and internal teams
• Contribute to AI chatbot training and automated ticket deflection
• Meet KPIs and work with global teams to reach a shared common goal
• Proactively anticipate and solve customer challenges, ensuring consistent
  - quality service

Minimum Qualifications:

• Experience in
  - facing Saa
  S roles (e. g. , customer support, technical support)
• Strong background knowledge working with integrations (APIs, Webhooks, JSON)
• Experience with
  - level accounts and Saa
  S platforms is highly preferred
• Fluency in English; strong verbal and written communication skills are a must
• Technical troubleshooting experience, with familiarity using tools such as Zendesk, Asana, Slack, Salesforce
• Ability to work in a
  - paced, dynamic environment and adapt quickly to change
• Previous experience in HR Tech and enterprise support is advantageous
• Familiarity with AI solutions, platforms and tools

Join Our Village

Hi
Bob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and
- IPO equity alongside all of this:

• Company share options plan
• Health Insurance for you and your kids
• Prepaid meal card per day
• We have a flexible hybrid working model
• Work from home allowance to get your home office set up!
• 2 Social Impact days per year for volunteering
• Awesome employee referral program - $2, 500 for each successful referral with an additional ambassador programme
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob balance days - Enjoy a
  - wide long weekend at the beginning of each quarter

BELONGING AT HIBOB

Our success depends on our people, and we want Hi
Bob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class (US only).

Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [emailprotected] or speak to the recruiter when they arrange a call with you.

We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.