Customer Experience Consultant
Starting Date: 13 February 2025
Location: Remote (Eligible regions: Coimbra to the North)
Office Location: Braga
Language Requirements: French (C2 level), English (B2 level)
Work Schedule:
- Monday to Friday: 09:00 - 21:30 (Rotational Shifts)
- Saturday: 09:00 - 20:00 (Rotational Shifts)
- Sunday: 10:00 - 19:00
Days Off: 2 rotational days, with Sunday guaranteed as one of the days.
Compensation and Benefits:
- Base Salary: 830/month (paid over 14 months)
- Meal Allowance (Net): 7. 23/day (1, 908. 72 annually)
- Transport Allowance: 20/month (240 annually)
- Braga Bonus: 20 gross/month (240 annually)
- Performance Bonus: 170/month (2, 040 annually)
- Annual Gross Total: 14, 008. 72
- Health Insurance: Coverage from day 1 (free after 6 months of employment).
Role Overview:
Step into a dynamic role as a Customer Experience Consultant for one of the worlds leading home furnishings retailers. In this position, you will act as a brand advocate, delivering exceptional customer support and ensuring satisfaction at every touchpoint. If you're passionate about helping others and fluent in French, this is your chance to shine in a supportive and innovative environment.
Key Responsibilities:
- Handle customer inquiries professionally through inbound calls, offering tailored solutions with enthusiasm.
- Provide
- depth information about products and services, and proactively close sales during interactions. - Assist with
- related concerns, such as tracking orders, resolving issues, and verifying stock availability. - Troubleshoot account management and
- related challenges. - Deliver accurate and timely responses to all customer queries.
- Maintain detailed records of customer interactions and actions taken.
Hiring Process:
- Application Review
- Language Proficiency Assessment
- 1-2 Interviews with the Client
Join us and contribute to a globally recognized brands mission of creating exceptional customer experiences!
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