Customer Delight for Social Media - Heb... LISBON Lisboa

Customer Delight for Social Media - Heb... LISBON
Lisboa
Lisboa, Portugal

Customer Delight for Social Media – Hebrew speaker

LISBON

Signing Bonus of 1500€ plus Loyalty Bonus of 1500€ after 6 months Tenure

Requirement: European Citizenship or valid work permit for Portugal – Relocation Package included!

Are you a native Hebrew speaker looking for a job as a Customer Delight Representative for Social Media?

Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world’s most recognizable companies and supporting their business.

Our Client

Our client is a Social Media brand.

What you'll do

• Provide support to high level clients, helping them grow across multiple channels – chat, email and phone;
• Support and expand the
  - serve advertising base for clients in the online and digital advertising domain;
• As a Customer Delight for Social Media, you’ll provide pre and
  - sales support for all
  - service products;
• Provide product and tool support to enhance clients’ experience;
• Identify and solve technical bugs and ads’ delivery issues;
• Resolve customer issues in a timely manner and
  - actively communicate to clients on progress;
• Pro-actively identify areas where clients can improve usage of our solutions;
• Provide vital product insights and feedback from our customers to engineering.

What you'll need

• Native level of written and verbal communication skills in Hebrew;
• Good knowledge of English (B2 level) is required;
• Computer skills (mandatory basic skills and preferential advanced skills, like coding);
• Good analytical skills and logical thinking;
• Excellent communication skills: verbal, written, and listening;
• Proactive and quick learner;
• Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform;
• Ability to multitask and work under pressure;
• Availability Monday to Sunday, including rotating weekends.

Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe, as recognized by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12, 000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.

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