Customer Care - German And English (M/F/X) Lisboa

Customer Care - German And English (M/F/X)
Lisboa
Lisboa, Lisboa, Portugal

Are you fluent in German and have a good knowledge of English?

Do you have experience in customer support?

We're looking for dedicated individuals to join our client's customer support team for a leading website solutions company.

responsabilidades chave

Provide exceptional customer service via chat, email, and phone.

Troubleshoot user issues with the client platform, offering guidance and solutions.

Educate users on the platform's features and help them get the most out of their websites.

Work closely with the product and development teams to resolve complex technical issues. Stay up to date with new client features and updates to provide accurate support. Collect and relay user feedback to improve overall user experience.

competências

native or advanced german (C2) proficiency;

intermediate level of English (B2);

experience in customer service, tech support, or a similar role (mandatory).

tech-savvy, with the ability to quickly learn new software and tools.

excellent
- solving skills and patience when dealing with users.

experience with website builders or content management systems is a plus.

ability to work independently and manage multiple tasks efficiently.

principais benefícios

What do we have for you?

- base salary of 1100€/month;

- complexity bonus up to 180€/month;

- meal allowance of 7, 23€ per day worked;

- schedule: monday to sunday (including bank holidays), 24/7, with night shift;

- 2 days off: 2 day rotational

- working contract: 6 months (renewable);

Location: Lisbon

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.