Customer Assistance Advisor Lisboa

Customer Assistance Advisor
Lisboa
Lisboa, Lisboa, Portugal

Join Our Team as an Italian-Speaking Customer Service Representative!

Work with a Leading Home Appliances Brand in Lisbon

Are you passionate about delivering exceptional customer experiences? Do you speak Italian fluently and have a good command of English? This is your chance to join a global home appliances brand and kickstart your career in the vibrant city of Lisbon!

Job Overview

Role: Customer Service Representative

Project: Home Appliances

Languages: Italian (C1/native) and English (B2)

Location: On-site in Lisbon, Portugal

Type of Contract: Fixed-Term (6 months)

Training Start Date: 15th January 2025

Schedule:

Monday to Saturday, rotational shifts between 07:00 and 19:00. Sunday and one rotational day off per week.

Your Responsibilities

• Provide exceptional customer support for a leading home appliances brand.
• Assist customers with inquiries, troubleshooting, and service requests.
• Ensure timely and accurate responses via phone, email, and chat.
• Maintain a high level of professionalism and customer satisfaction.
• Log customer interactions and collaborate with internal teams to resolve issues.

What We're Looking For

• Languages: Proficient in Italian (C1/native) and English (B2).
• Skills:
• Strong communication and interpersonal skills.
• Problem-solving mindset and attention to detail.
• Ability to work in rotational shifts and adapt to a dynamic work environment.
• Experience: Previous experience in customer service is a plus but not required.

Compensation:

• Meal Allowance: 7. 23 EUR/day (1, 908. 72 EUR per annum).
• Transport Allowance: 20 EUR/month (240 EUR per annum).
• Performance Bonus: 100 EUR/month (1, 200 EUR per annum).

Why Join Us?

• Global Brand: Be part of a renowned home appliances company with a strong reputation.
• Career Development: Gain valuable experience in a growing industry.
• Work in Lisbon: Immerse yourself in one of Europe's most dynamic and beautiful cities.
• Team Environment: Join a supportive and multicultural team that values collaboration and growth.

Hiring Process

• Application Review: Share your CV and let us know why you are a great fit!
• Language Assessment: Showcase your Italian and English proficiency.
• Interviews: Participate in one or two interviews with our client to discuss your fit for the role.

Relocation Package:

• Reimbursement of airfare on the 6th month of the contract up to 400 EUR in economy class.
• Apartment room with rent of 280 EUR for 12 months (discounted directly from the payslip).