Customer & Technical Support - Span... LISBON Lisboa

Customer & Technical Support - Span... LISBON
Lisboa
Lisboa, Portugal

Customer & Technical Support – Spanish speaker

Are you the best professional solving technical issues? Can you transform a problem into a good experience? Then, work as a Customer & Technical Support with Spanish!

We are looking for a Technical Support Representative to join our team. Be the first point of contact with our client’s
- users. Answer customer questions and clarify any information about our client’s software, through phone and email.

The best professionals, processes and
- tools will give you support. Also, you will have crucial training.

Here at TP, we don’t just work together but also learn, grow and have fun. Our culture is highly meritocratic, as we believe great ideas can come from anywhere and anyone. We are genuine in our relationships and we truly care about each other's success, development and progress.

We need those who have what it takes to live their ambitions and want to be empowered to embrace the world.

Our Client

Is an American multinational computer technology corporation that develops, manufactures, licenses, supports and sells computer software and, more recently, digital marketing software.

What you'll do

• Working as a Customer & Technical Support, you’ll have to be a relentless advocate for the customers and their issues;
• Provide the necessary help to solve all customer’s technical issues, through phone and email;
• Ensure customer satisfaction, presenting creative solutions to their issues;
• Make an effort to regain customer’s confidence in the brand;
• Provide recommendations to engage with customer’s needs;
• Have a central role within the internal organization.

What you'll need

• Native written and verbal communication skills in Spanish;
• Good knowledge of English (B2 level);
• Customer oriented with strong
  - making skills as a Customer & Technical Support;
• Excellent communication and good argumentation skills;
• Ability to solve technical issues creatively;
• Ability to build and maintain positive relationships with customers;
• Basic knowledge of Windows and MS Office.

Benefits

• Opportunity to work in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Inspiring leadership;
• Employees empowerment and value;
• As a Customer & Technical Support, you’ll have training and personal development;
• Modern and centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sports activities, and organized events.

Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12, 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market. Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.

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