CREDIT & COLLECTIONS SPECIALIST- FRENCH Matosinhos

CREDIT & COLLECTIONS SPECIALIST- FRENCH
Matosinhos
Matosinhos, Porto District, Portugal

Get AI-powered advice on this job and more exclusive features.

CREDIT & COLLECTIONS SPECIALIST- FRENCH SPEAKER

We are looking for warriors to integrate our collections team.

To be accepted, you must "live" according to our "commandments":

• Willingness - unbreakable will and determination.
• Adventurous - be bold, willing to try new or difficult things.
• Reliable - be trustworthy, worthy of reliance or dependence.
• Resilient - be able to recover readily from adversity.
• Inspired - influence and be inspirational for others.
• Oriented - be
  - oriented and focused.
• Remarkable - be worthy of notice/consideration; extraordinary.

What will you do?

• Interacting with customer Account Payable to chase invoice approvals and payments.
• Follow up the dunning process and the established collections workflow.
• Send reminders, dunning letters, statement of accounts, registered letters, among others.
• Call customers or operations when needed.
• Provide collections status for customer line items.
• Dispute management (invoice quality issue).
• Challenge any failure in the process preventing fast
  - around of invoices, i. e. disputes.
• Support escalation for delinquent customers, higher overdue amounts, and/or aging.
• Get remittance or payment information for allocation purposes.
• Manage key/critical customer relationships.
• Includes establishing teamwork and handover points between customers, local finance teams, operations, internal teams.
• Proactively reconcile invoices by working with both the local finance team or operations and the customer representatives to ensure payments by the due date.
• Liaise contra accounts (customer and supplier account reconciliation).
• Provide status and trade debtor reporting for operations, local finance team, and senior management.
• Ensure support that all team objectives are met (overdue levels and/or cash targets).
• Support with litigation, administration, and bankruptcy process.
• Lead credit committees/debt calls with operations and/or senior management.
• Provide additional analysis as required.
• Doubtful account analysis supports with communication of any eventually required
  - off or
  - debt provisions.
• Manage all the necessary validations for customer refunds when needed.
• Liaise credit, financial and commercial risk reports from compliance companies like Dun & Bradstreet.
• Validate risk alerts, payment terms and customer master data with creation purpose.

What you'll need to succeed:

• University degree (preferably in Finance / Accounting / Management / related fields).
• Relevant work experience (in collections or credit management department, shared service centers, accounting, or business area).
• SAP or other accounting ERP skills (will be a plus).
• Good communication skills (verbal and written), active listener, and customer
  - oriented.
• Prioritization and organization skills.
• Assertive, influencing others but also a team player.
• Relationship builder,
  - active, responsive and
  - oriented.
• Ability to work under pressure.
• Business Oriented (Credit and Collections / Billing / Payment allocations / Sales and Operations).

What we have to offer you:

• Health & Life Insurance;
• Attractive Meal allowance paid in Meal Card;
• Additional Days off: extra vacation day, employee’s birthday, volunteering day;
• More than 6000 free online courses;
• Opportunity to grow professionally inside the Company;
• Possibility to participate in multicultural projects;
• Several internal activities aiming to promote our team’s wellbeing.

Apply now! Send your CV to Recruitment. SBS. Portugal@sodexo.com with the job title in the subject line. Explore all our career opportunities here: Sodexo Careers.

Diversity & Inclusion Statement

Sodexo is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment based on merit.

We respect your privacy. Your personal data will be used exclusively for recruitment purposes, processed under GDPR regulations, and treated confidentially. For further details, contact privacy. sbs@sodexo.com.

Seniority level

Associate

Employment type

Full-time

Job function

Accounting/Auditing and Finance

Industries

Accounting