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Cosmetic Product Consultant in Lisbon (German Speaker)
Responder ao anúncioYour responsibilities and impact as a Beauty Customer Service Representative will be:- Management of consumer requests relating to Information and Complaints through different channels
- Providing excellent solution, service, product and beauty advice in a professional, precise and timely manner
- Being in contact with other departments and redirecting related cases and issues to related departments
Skills, qualifications, and interests you need to succeed in this role:- Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction.
- Demonstrated
- centric approach,
- solving abilities, and a collaborative mindset. - Proficiency in the German language, with a minimum of C1 level proficiency.
- English language level of B2
- Solid IT skills, including the ability to efficiently utilize reporting tools for customer interactions.
- Willingness and availability to work flexible shifts
- Previous experience in the cosmetics and luxury industry is advantageous.
- Knowledge and
- on experience with digital and social media platforms. - Prior involvement in customer service roles is a plus.
What’s in it for you? - Type of contract: a
- term fixed term contract, renewable every year - Working hours: full time (40h/week)
- Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule (8:00-20:00)
- Salary conditions (*) – 2 options:
-
- Including free accommodation (shared flat, all bills included): 950-1100€ gross/month
- Excluding accommodation: 1300-1400€ gross/month
- (*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)
- Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction.
- Demonstrated
- centric approach,
- solving abilities, and a collaborative mindset. - Proficiency in the German language, with a minimum of C1 level proficiency.
- English language level of B2
- Solid IT skills, including the ability to efficiently utilize reporting tools for customer interactions.
- Willingness and availability to work flexible shifts
- Previous experience in the cosmetics and luxury industry is advantageous.
- Knowledge and
- on experience with digital and social media platforms. - Prior involvement in customer service roles is a plus.
What’s in it for you? - Type of contract: a
- term fixed term contract, renewable every year - Working hours: full time (40h/week)
- Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule (8:00-20:00)
- Salary conditions (*) – 2 options:
-
- Including free accommodation (shared flat, all bills included): 950-1100€ gross/month
- Excluding accommodation: 1300-1400€ gross/month
- (*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)
- term fixed term contract, renewable every year
- Including free accommodation (shared flat, all bills included): 950-1100€ gross/month
- Excluding accommodation: 1300-1400€ gross/month
For international candidates:
- Reimbursement of your initial flight expenses after 9 months
- Airport pick up
- Yearly
- way flight ticket back to your home country (within the EU) - Help in paperwork, opening bank account, etc. upon your arrival
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Real career opportunities in different career paths
-
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