COS Support Specialist Maia

COS Support Specialist
Maia
Maia, Porto District, Portugal

COS Support Specialist - Vi
GIE Solutions

Maia, Porto (On-Site) | Health Tech

At Vi
GIE, we’re on a mission to enable safer and intelligent healthcare facilities. We develop
- edge health tech software, integrating Io
T sensors with
- time monitoring, smart alerts, and artifical intelligence for healthcare facilities across the world.

As we expand, we’re looking for passionate, proactive professionals to join our Customer Operations & Success team and help us make a real impact on healthcare safety and efficiency.

What You’ll Do

• Provide technical and operational support to Vi
  GIE’s healthcare clients and partners.
• Troubleshoot cloud platform, Io
  T devices, and system alerts.
• Work closely with Operations, Customer Success, and Development teams.
• Assist with warehouse operations, including RMAs and hardware readiness.
• Contribute to proactive monitoring and process improvements to enhance customer satisfaction.

‍ What You Bring

• 2+ years experience in technical support or IT troubleshooting (Io
  T/Health Tech is a plus).
• Strong problem-solving skills and understanding of cloud systems and networking.
• Fluent in Portuguese and English, with excellent communication skills.
• Proactive, customer-first mindset and willingness to work on-site in Maia, Porto.

Bonus Points If You Have…

• Experience with Freshdesk, Podio, or Odoo
• Knowledge of Linux, Postgre
  SQL, AWS, or Python
• Electrotechnical knowledge and/or multilingual abilities (Spanish/French)

Why Vi
GIE?

• Purpose-driven mission—improving healthcare safety
• Collaborative,
  - knit team
• Professional growth with leadership opportunities
• Competitive salary, health insurance, paid training, and more

Apply today to be part of a
- driven company transforming healthcare safety!