Corporate Trust Operations Officer Lisboa

Corporate Trust Operations Officer
Lisboa
Lisboa, Lisboa, Portugal

About the job

• The Corporate Trust Operations Officer is responsible for analysing and integrating missing data in the systems, performing the consequent controls according to the procedures in place and ensuring that SLAs are met.

Your Main Activities Are

• Process activities following the operational procedures in place, ensuring the SLA is met and perform the tasks according to work allocation.
• Performing the controls according to the procedures and risk mapping (checklists, 4 eyes check…).
• Analyse and integrate missing data in the systems while comparing data from different sources ensuring its reliability.
• Manage queries, while understanding the different priorities and forward the requests to the respective departments.
• Ensure escalation of non solved queries and potential incidents.
• Extract reports, gather information and provide information to support the decision process and/or oversight duties.
• Ensure client satisfaction by following up on their instructions, ensuring that queries are dealt in a timely manner and respecting the norms and standards.
• Training the newcomers, smoothing the onboarding process.
• Sharing continuous improvement projects by raising improvement points and contribute to implement them.
• Contribute to a good team atmosphere and follow the Group’s code of conduct.

Profile and Skills to Success

• Bachelor’s degree in Economics, Finance or Accounting.
• Relevant experience in Banking and Financial Operations.
• Fluent (C1-C2) level of English.
• Ability to collaborate / teamwork.
• Attention to detail / rigor.
• Client focused.
• Organisational skills.
• Critical thinking.
• Ability to deliver / results driven.
• Skills in Office pack (namely in Excel, Power
  Point and Word).