Content Tech Process Optimizer Specialist Linda-a-Velha

Content Tech Process Optimizer Specialist
Lisboa
Linda-a-Velha, Lisboa, Portugal

Content Tech Process Optimizer Specialist

IMS Content Services – Content Tech Process Optimizer Specialist

About us

Nestlé’ Integrated Business Services (IBS) is at the heart of the Nestlé Group. The Integrated Marketing Services (IMS) is an integral and vital part of Nestlé’s Integrated Business Services (IBS), delivering valued marketing services as a trusted partner to corporate teams, businesses, and markets, through an internal team of +1000 global digital specialists who support the operationalization of our brands’ marketing strategy at scale. We are a multicultural and diverse team of professionals, passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.

We are looking for talents eager to learn, team players,
- savvy, with an entrepreneurial mindset, who can flourish in a
- paced, dynamic environment.

If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS!

Position Summary

As the Content Tech Process Optimizer Specialist in our IMS Content Services team, you will participate in global initiatives by acting as a key player in exploring, identifying, mapping, and benchmarking opportunities for productivity & business value, leveraging methods, tools, and technologies within Nestlé’s Content Ecosystem. You will be responsible for estimating the potential benefits & prioritization of initiatives to maximize the impact of the resources invested and will also be involved in the global pipeline of initiatives & drive actions to achieve the defined targets.

A day in the life of. . .

• Efficient mapping of opportunities to optimize and streamline current and future tech workflows in Nestlé's internal Content ecosystem.
• Promote, track, control, and challenge our Content Ecosystem initiatives, including automation initiatives by providing meaningful insights collected from the operational teams.
• Contribute to overall Nestlé’s Content Operating Model adoption, best practices evolution & standardization.
• Support the design of effective workflows built for efficiencies to enhance user journeys in our content ecosystem.
• Perform internal prioritization ensuring alignment with global initiatives, providing regular project reporting, and maintaining constant contact with diverse teams (internal and external).
• Monitor and ensure compliance of processes and projects, aligned with Nestlé’s standards, including effective management of standard routines.
• Execute all tests, report, and track eventual issues until their full resolution.
• Provide ongoing guidance to automation partners and ensure process changes are captured and implemented.
• Capture, digest, and manage large volumes of data and transform it into KPIs.
• Consolidate and review performance results using available data, dashboards, and reports for IMS Content Services.
• Control and manage the escalation flow related to Content Tech, supporting and challenging the operational teams for proper resolution based on real
  - cause analysis and issue solving.
• Support operational teams in updating best practices for production efficiency, accuracy, quality control, and development processes by creating and sharing guidelines, best practices, and training within the organization.
• Leverage and capture Continuous Improvement potential through management routines such as Operational Meetings and practices such as GSTD (Go See Think Do).
• Lead and facilitate working sessions and executive meetings with relevant internal & external teams.

What will make you successful

• 3 to 5 years of experience in complex workflows, tech systems &
  - chain tech and process mapping.
• Experience with Content Tech and storage, such as DAM systems (Large-scale Workflow systems is a plus).
• Strong project management and stakeholder management skills.
• User journeys and UX mindset.
• Experience in technical support.
• Knowledge in digesting and managing large volumes of data / data analytics, including data tracking and reporting.
• Analytical skills to drive the generation of insights.
• Great knowledge of best practices for marketing operations, marketing automation, and content tech (i. e. , execution, delivery, storage).
• Expertise in continuous improvement methods.
• Ability to quickly learn new technologies and working methods.
• Understanding of Content & Digital advertising, marketing, and media landscape is a plus.
• Proficiency in leading and facilitating workshops and executive meetings.
• Proficiency in English is required (spoken and written).
• Power
  BI experience is a plus.

What we offer

Here at IBS Lisbon & Braga, we care about our Talents and continuously work to keep our teams engaged and our people achieving their best professional performance, without forgetting personal development and
- life balance. Joining NBS Lisbon will bring you:

• Development of expertise in Nestlé’s Shared Services Business.
• Immersion in a culturally diverse team.
• Local and International Exposure.
• Flexible working environment.
• Engagement and wellbeing activities.
• Competitive salary and annual bonus according to your performance.
• Flex Benefits - At IBS Lisbon & Braga you can choose what benefits are most suitable for you.
• Be part of the Nestlé Club and get discounts with several partners.
• Free coffee (and good coffee) at the office.
• Shop with special discounts for employees.
• Company equipment according to professional needs.
• Medical Support available at the Office.
• E-learning courses and training programs to help you achieve your career goals.
• Career progression and possibilities for International Career.