Content Reviewer for Social Media Platform (German Speaker) Lisboa

Content Reviewer for Social Media Platform (German Speaker)
Lisboa
Lisboa, Portugal

Do you like to work in a city known for its café culture and have a passion for customer service or content moderation? Are you ready to work within social media? Then continue reading!

Your responsibilities and impact as a Customer Service Specialist:

• Providing the best possible answers and solutions to questions and concerns from customers of the Dutch market over the phone, via email or social media.
• Supplying customers with the necessary information and solving any issues.
• Following up on issues if needed.

Content Moderator:

• Validating all written content for a social media platform, confirming its accuracy and quality.
• Having the opportunity to share your ideas, in order to improve the quality of our work.
• Being part of a team that makes the world’s information more accessible and useful.
• Becoming an expert in advertisement content and giving the best advice to confirm its accuracy and quality.

Skills, qualifications and interests you need to succeed in this role:

• A native level of German and at least a C1 level of English.
• Passion for customer service, content moderation, or technical support.
• Knowledge of the value and impact that a good customer experience can create.
• Being an attentive listener, comfortable and skillful at communicating with people.
• Being energetic, innovative and working proactively at a fast pace.
• Excitement about intercultural communication and the expatriate lifestyle.
• Living in or willing to relocate to Lisbon for an international career and life experience.
• Having a valid Portuguese work permit or a nationality that allows you to work in an EU country.

What is in it for you?

• Type of contract: Unfixed term contract, 30 days probation period.
• Working hours: full time (40h/week), shifts 24/7 Monday to Sunday.
• Salary conditions: 1458€ gross/month + performance bonus 120 € from 4th full month + 200€ language bonus + 150€ permanent signing bonus + 3000€ signing bonus + 7€ meal voucher per day.
• Help with acquiring the NIF and SSN.
• A relocation package of 400 euros per month for the first 4 months.
• Paid professional training.
• Fun and engaging
  - wide initiatives.
• Excellent work culture.

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history.
• Pros of living in a European capital on a budget.
• Delicious Portuguese cuisine and famous cafe culture.
• Friendly people, good vibes and a
  -
  - lucky urban life.
• Warm climate all year and a sunny beach life next to the Atlantic.
• A large English-speaking local community and international environment.

Your Future Company:

Your future company is a global leader in the BPO industry. With 170, 000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world’s leading and
- first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.