Content Moderator Lisboa

Content Moderator
Lisboa
Lisboa, Portugal

We're looking for a French Content Moderator to join a leading company in Lisbon, Portugal. Elevate your career with competitive pay, generous benefits, and more!

Currently recruiting for the role of Content Reviewer to work with one of the world’s leading tech giants.

We are looking for candidates with previous experience using search engines to find information on the internet, familiar with and users of social media products, rigorous and productive approach in delivering quality services, and good communication skills (verbal and written).

- Location: Lisbon, Portugal - Onsite

- Shift: morning / evening / night - 24/7 (rotative)

- Process: Language Test / Screening / Assessment / Video Interview with Hiring Manager

• Review, classify, and/or remove content according to client guidelines, using specific tools and channels;
• Understand and remain updated on changing client policies and guidelines;
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team;
• Serve as an advocate for the user community;
• Participate in process improvement initiatives that improve quality and efficiency of work;
• Participate in continuous training programs and workgroup discussions for optimal development in the role;
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

Basic Qualifications/Skills Needed:

• French level C1 or above
• English level B2 or above
• Strong coping, emotional resilience, and
  - management skills;
• Excellent comprehension and communication skills;
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies;
• Strong attention to detail;
• Comfort synthesizing and analyzing information from multiple streams;
• Strong critical thinking and
  - making skills;
• Deep familiarity and passion for the internet, internet platforms, and internet culture;
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported;
• Ability to work well individually and as part of a team;
• Ability to work differing rotations/shifts and
  - standard work hours;
• Flexibility in meeting changing business needs in a
  - paced environment;
• Commitment to quality, efficiency, and effectiveness;
• Previous business process outsourcing, customer service, or content moderation experience is a plus;
• Completed Compulsory Education (Minimum required);
• Must be over 18 years of age;
• Availability to work in shifts, on weekends and holidays;
• Must be legally residing in Portugal.

What we offer:

• Health Insurance;
• Transport;
• Fixed term employment contract, with the possibility of renewal;
• Integration in a solid and prestigious multinational company, leader in its sector;
• Possibility of joining a dynamic team with high potential.

Deadline to apply: 14/02/2025

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Marketing Services