Content Moderation (Spanish-speaking) - Social Media Porto

Content Moderation (Spanish-speaking) - Social Media
Porto
Porto, Porto District, Portugal

Content Moderation (Spanish-speaking) - Social Media

Job Description

Experience the power of a
- changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces, " “Best Companies for Career Growth, ” and “Best Company Culture, ” year after year.

If you’re looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. You will be an active part in ensuring client guidelines, promoting, and participating in the service improvements provided to all users.

What you will do in this role

As a Content Moderator, you will:

• Take an active role in continuously seeking initiatives to enhance service and improve the overall user experience;
• Review, audit and moderate content from the end customer and copyright;
• Review user behaviors and ensure the rules of the Social Media areas;
• Analyse reports according to protocols, procedures and instructions, maintaining a high level of quality in each report;
• Be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and
  - dependent policies;
• Make autonomous decisions against challenging issues of a potentially sensitive or
  - critical nature.

Your qualifications

Concentrix is a great match if you:

• Fluent in Spanish (C1) and English (B2)
• Have at least 6 months of relevant experience in related fields
• Possess strong customer service oriented skills
• Can tolerate repetitive work in a
  - paced, high production work environment
• Are able to work as a team member, as well as independently
• Can multitask, possess critical reasoning skills and communicate effectively
• Are a fast learner and a diligent worker

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+
- changers around the globe call Concentrix their “employer of choice. ”

Concentrix is an
- opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location:

PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements:

Spanish

Time Type:

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