Contact Center Analyst - Italian Speaking Lisboa

Contact Center Analyst - Italian Speaking
Lisboa
Lisboa, Lisboa, Portugal

Contact Center Analyst - Italian Speaking

Location: Lisbon, Portugal (Homebased)

We are seeking a dedicated and technically proficient Customer Support Specialist fluent in Italian to join our team. This role is pivotal in providing
- line support for workstations and applications, ensuring seamless operations for our clients across Europe and North America.

Key Responsibilities:

• Deliver
  - line technical support and resources to both internal and external customers.
• Engage with end users to clarify and define their requirements, ensuring a thorough understanding of their needs.
• Resolve routine technical issues and escalate more complex problems to the appropriate support teams.
• Maintain detailed call information in our database using commercial software.
• Assist with monthly chargeback reports and the configuration and installation of PC workstation hardware and software.
• Support new projects focused on technical assistance for portal usage.

Qualifications:

• A degree in Computer Science or a related field, or equivalent technical experience.
• At least one year of related experience or training, or an equivalent combination of education and experience.
• Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components.
• Experience in a customer service role is advantageous.
• Strong analytical skills for
  - solving and information gathering.

Mandatory Skills:

• Fluency in Italian (native speaker or fluent) – Essential for effective communication with our Italian speaking clients.
• Professional proficiency in English.
• Proficiency with Windows Operating System and Microsoft Office Suite.

What you will receive:

• Comprehensive technical training provided.
• Opportunity to work with a dynamic team supporting clients across multiple regions.
• Engage in new and exciting projects that enhance your technical support skills.

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most
- edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success.