Contact Center Analyst - Arabic & French Speaking (Home-based/Remote) Lisboa

Contact Center Analyst - Arabic & French Speaking (Home-based/Remote)
Lisboa
Lisboa, Lisboa, Portugal

Contact Center Analyst - Arabic & French Speaking (Home-based/Remote)

Job Overview

The Contact Center Analyst will support several studies/programs such as Medical information inquiries, supporting pregnancy registries, collecting patient reported outcomes (PROs) over the phone. The Contact Center Analyst will be the primary contact for patients and HCPs participating in a study. They will facilitate completion of protocol specific tasks remotely using the telephone, email, fax and various portals.

Key Responsibilities:

• Providing information and follow up to incoming calls and emails per project direction.
• Administering informed consent verbally or online.
• Following up with patients and or HCPs per protocol.
• Collecting and entering data in the study electronic data capture system (EDC) per protocol.
• Recognizing and escalating any AE/SAE according to protocol.
• Resolving any data queries.
• Maintaining investigator site file as necessary.

Required Knowledge, Skills and Abilities:

Education & Experience:

• College certificate or equivalent experience.
• Previous experience in a BPO with technology support or clinical a plus.
• Knowledge of Pharma industry is a plus.

Mandatory Skills:

• Fluent in Arabic - Mandatory.
• Fluent in French - Mandatory.
• Professional proficiency in English - Mandatory.
• Windows Operating System.
• Microsoft Office.

Mandatory Competence:

• Strong Communication Skills.
• Customer service experience.
• Problem solving skills.
• Ability to think logically.
• Ability to work under pressure.
• Team player.
• Ability to learn quickly.
• Empathy.
• Thorough.
• Methodical.

If you're not an EU citizen, you must have a resident visa or a permanent visa.

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to
- edge technology, the largest data sets, the best analytics tools, and some of the finest minds in the Healthcare industry.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success.

About Us

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.