Consultant - Manual of Procedures and Training Workshops Lisboa

Consultant - Manual of Procedures and Training Workshops
Lisboa
Lisboa, Lisboa, Portugal

Under the overall supervision of the Head of Office in IOM Portugal and the direct supervision and guidance of the Project Coordinator and Project Associate, the successful candidate(s) will assist and closely coordinate with the Project Coordinator and the Project Associate for the implementation of the activities that are part of IOM services within the Project “Supporting a new Institutional Framework and Coordinated Approach to Migrant Integration in Portugal”.

This project is funded by the European Commission, through the Technical Support Instrument, intended to support Member States in designing and adopting structural reforms, and implemented in cooperation with the Directorate-General for Support to Structural Reforms (DG REFORM).

In particular, the successful candidate(s) will be responsible for supporting the implementation of project activities, specifically related to the design and development of one output, the Manual of Procedures for the Local Support Centres for the Integration of Migrants (CLAIM) in Portugal and a series of Training Workshops with the aim of presenting this output and training the CLAIM staff on the best way to use it.

Organizational Department / Unit to which the Consultant is contributing

The overall objective of the project is to support the Agency for Integration, Migration and Asylum (AIMA) in enhancing its capacity to better respond to migrants’ integration needs in Portugal. To achieve this, the project focuses, among other outputs, on reinforcing the network of Local Support Centres for the Integration of Migrants (CLAIM) and their articulation with the AIMA Shops, other relevant AIMA departments and services, and external entities.

The CLAIM network is strongly heterogeneous as it is managed by municipalities, universities, NGOs, associations and other entities at the local level, and is under the overall supervision and coordination of AIMA, responsible for monitoring their activity and promoting the harmonization of procedures within the network.

The successful candidate(s) will support the IOM Project Team in developing the first comprehensive and integrated Manual of Procedures for the CLAIM network to standardize case management procedures, customer service, mechanisms of dissemination, information sharing and referral, best internal and external practices. Upon completion of this output, the successful candidate(s) will support the IOM Project Team in the preparation and conduction of decentralized “Training Workshops” in different locations of the country to present the Manual to the Local Centre’s staff and equip them with the necessary skills for its effective implementation.

Responsibilities

Tasks to be performed under this contract include:

• Design and development of one Manual of Procedures for the Local Support Centres for the Integration of Migrants (CLAIM) in Portuguese;
• Preparation and conduction of a series of Training Workshops for CLAIM staff in Portuguese.

For the successful completion of these outputs, the consultant/team of consultants will, in close coordination with the IOM Project Team, engage in the following activities:

• Assist in the identification of needs and main topics to be addressed in the Manual. For this, a Working Group with a relevant sample of Local Centres will be created to support the development of the Manual.
• Mapping of standardized procedures for the Manual. This involves identifying and compiling case management and customer service procedures, coordination and referral mechanisms, and best practices.
• Drafting and developing one Manual of Procedures for the CLAIM. Produce a comprehensive,
  - friendly document emphasizing homogenous procedures.
• Support and facilitate a series of Training Workshops for CLAIM staff. Conduct workshops to present the Manual and train staff on its implementation.
• Support and facilitate a
  - workshop assessment. Evaluate satisfaction and effectiveness of the training, collecting feedback for improvements.
• Perform other duties related to the project, such as assisting in other meetings or workshops.

This consultancy will use inclusive methods, ensuring
- friendly formats for engagement. The consultant will maintain regular communication with the IOM Project Team, providing weekly updates and participating in online meetings.

Qualifications

Education

• University degree in Public Administration, Law, Social Sciences, or a related field (Master’s or Doctorate preferred).

Experience

• Minimum five years of professional experience in government or public sector consultancy.
• Experience in developing manuals, guides, and standard operating procedures.
• Experience in producing reports and conducting training sessions.
• Fluency in Portuguese and English is required.

Core Competencies

• Teamwork, delivering results, managing knowledge, accountability, and communication.

Notes

• Any offer is subject to funding confirmation.
• Appointment is subject to medical fitness certification, residency verification, and visa authorization.
• IOM covers Consultants against occupational accidents; they must have their own insurance for
  - occupational issues.
• No fees are charged during the recruitment process.

How to apply

Submit an
-
- date CV, project descriptions, a list of works, and a brief proposal outlining the approach for this consultancy.