Concierge Sintra

Concierge
Sintra
Sintra, Lisboa, Portugal

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Responsibilities:

Organize, confirm, process, and conduct all guest
- ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and ensure they are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record
- up call requests and deliver to the appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers,
- outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Company Policies:

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to#J-18808-Ljbffr