Concierge - ME Lisbon Lisboa

Concierge - ME Lisbon
Lisboa
Lisboa, Portugal

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.

Do you dare to be the owner of your professional career in an inspiring world?

Job Mission:

The Concierge, as an expert prescriber and true ambassador of the destination, participates under the supervision of the Head Concierge in defining, developing and implementing the destination experiences for customers, always providing them with unique and personalised services and products.

What will you have to do?

• Participate in all Concierge operations
• Efficiently comply with the department's daily operational processes, always ensuring the customer experience, customising their stay, anticipating their needs and exceeding their expectations
• Help the Head Concierge to define, develop and implement the destination experiences strategy, offering customers unique and bespoke experiences according to their preferences
• Participate in managing guest requests, applying upselling and
  - selling techniques to optimise the hotel's extra revenues, committing to achieving total guest satisfaction
• Manage customer incidents, following the established protocols
• Be knowledgeable of the quality and guest satisfaction goals and ensure their fulfilment, creating and defining improvement plans if necessary
• Research and develop innovative experiences and services that keep the hotel at the forefront

What are we looking for?

• At least 2 years of experience in a similar role in a luxury hotel
• High level of Portuguese and English
• Excellent knowledge of the destination
• Knowledge of PMS Opera Cloud would be a plus
• Vocation for service, high orientation to the luxury segment

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.