Community Manager (m/f/d) Lisboa

Community Manager (m/f/d)
Lisboa
Lisboa, Lisboa, Portugal

Location

Hybrid in Lisbon (minimum of 2 days a week from the office)

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS

Usercentrics is a global leader in data privacy and
- led marketing solutions. We believe there is no need for a
- off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between
- driven business and
- led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

As a Community Manager, you will play a pivotal role in growing and fostering our community while amplifying the Usercentrics brand. Your responsibilities will include identifying and engaging with existing online communities. You will also actively contribute to the formulation, development and coordination of a dedicated Usercentrics community. You will seek new opportunities to expand our reach, promote our message globally, and position Usercentrics as a trusted industry leader which will include identifying influencers and thought leaders and coordinating our internal webinar strategy. This role is part of the Demand Generation team and the KPIs to measure success include community engagement metrics, acquisition of new affiliate partners and lead generation from marketing activities with our community members (affiliates, thought leaders and content creators).

Your Tasks

• Work with the Brand and Communications team and Web Experience team to develop a dedicated Usercentrics community to connect professionals, customers, and thought leaders in the digital marketing and data privacy space.
• Design strategies to encourage active participation, knowledge sharing, and engagement within the Usercentrics community.
• Manage community platforms, ensure valuable content is shared, and foster an inclusive and collaborative environment.
• Develop and maintain community policies, guidelines, and moderation protocols (including code of conduct) to foster a respectful and productive environment.
• Train and empower community moderators (if applicable) to ensure discussions remain
  - topic, constructive, and compliant with data privacy regulations.
• Own and manage the community editorial calendar, ensuring publishing of educational and thought leadership content (e. g. ,
  - to guides, Q&As, product updates, industry news).
• Establish a feedback loop with the Marketing and Product teams to channel community input.

• Actively monitor online communities, forums, and social platforms such as Reddit within the CMS and data privacy spaces for conversations related to Consent Management Platforms (CMPs), data privacy, and Usercentrics products.
• Identify emerging trends, discussions, and potential opportunities to engage with the community.

• Respond to discussions and inquiries in community forums to increase brand awareness and visibility of Usercentrics.
• Provide thoughtful, accurate, and timely responses to position Usercentrics as a trusted authority in the industry.

• Identify and recruit new affiliates and influencers within the data privacy, CMS, and tech communities.

• Plan, organize, and coordinate webinars featuring thought leaders in the data privacy and CMS industries.
• Work with internal teams and external stakeholders to develop compelling content and ensure successful execution of events.

You Bring

• 2+ years in community management, and an overall experience in digital marketing, or related roles for minimum 5 years.
• Experience in the CMS or data privacy space is a plus.
• Strong written and verbal communication skills.
• Ability to build and maintain relationships with diverse community members, influencers, and thought leaders.
• Familiarity with social media platforms, forums, and community management tools.
• Knowledge of Consent Management Platforms and data privacy topics is highly desirable.
• Experience in building, growing and
  -
  - day management of an owned community for a Saa
  S company.
• Experience in building a community strategy in multiple languages/regions.
• Experience with community management tools to develop onboarding flows and resource libraries to help new members get up to speed quickly.
• Proactive,
  - starter with excellent organizational skills.
• Passion for data privacy and staying
  -
  - date with industry trends.
• Comfortable working in a
  - paced, collaborative environment.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Why join Usercentrics?

• Joining Usercentrics means becoming part of a
  - growing, diverse and international team of tech enthusiasts and
  - minded who build our success story together.
• Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally.
• Get involved! We have plenty of initiatives and love to see people from all departments enthusiastically participating and shaping our future together in different
  - department projects.
• Your
  - life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy).
• We always remember to have fun along the way, both in our
  -
  - day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online.
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget,
  - related language courses and a lot more (depending on your location) to focus on your
  - being.

We are driven by our values #Be
Brave, #Better
Together, #Leadby
Example, #Innovate
With
Purpose, #Passion
For
Privacy, #Give
Back and #Come
As
You
Are. They show what we believe in and how we work. They help make our team special and guide us in everything we do. They're the heart of our company and inspire us to do our best every day.

We strive to create a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential. We believe that our different backgrounds, experiences, and perspectives are our greatest strengths — so we are committed to building with them as we foster innovation and drive our success.

We recognize that this is an ongoing journey. We commit to listening and to continuous learning, growth, and improvement. By embracing DEI principles, we will create a more just and equitable society, and we are proud to play our part in making this vision a reality.

We are #Better
Together.