Client Services Operations Analyst Lisboa

Client Services Operations Analyst
Lisboa
Lisboa, Lisboa, Portugal

Client Services Operations Analyst page is loaded

Client Services Operations Analyst

Apply remote type Hybrid (Partially Remote) locations Portugal Lisbon time type Full time posted on Posted 2 Days Ago job requisition id R2023722

Job Description

About Intapp:

Intapp, based in Silicon Valley, is a leader in Vertical AI Saa
S solutions, collaborating with the world’s top firms globally across accounting, consulting, investment banking, legal, private capital, and real assets. With 20+ years of industry expertise, Intapp's "Intelligence Applied" approach is transforming how businesses operate and leverages a strategic partnership with Microsoft in delivering industry cloud solutions. The company culture promotes accountability, responsibility, and growth in a diverse, inclusive, and collaborative environment.

About Lisbon:

Intapp is excited to expand its Research & Development center in Lisbon, aiming to add 50 new team members in the next year. Lisbon’s tech ecosystem and vibrant community make it an ideal destination for engineers and tech professionals from around the world. Joining Intapp in Lisbon provides a unique opportunity to help shape the new flagship development center and contribute to
- impact projects in a thriving tech environment.

What you will do:

• Daily responsibility for setting up Client Services projects in our Professional Services Automation tool, Open
  Air.
• Providing first line technical support to the Client Services organization by responding to issues and requests reported in our ticketing system. Ticket Types you will be asked to support may include, but are not limited to:
  • System user setup and deactivation across various tools
  • Services project issues
  • Project budget adjustments
  • Timecard adjustments
  • General system inquiries
• Efficiently triaging and escalating issues to other internal teams as needed.
• Developing system expertise and familiarity with business processes to proactively identify systems/process enhancements to drive productivity and efficiency.
• Creating basic reports as the business needs.

What you will need:

• Bachelor’s degree or equivalent work experience of 1-3 years. Preference given to Client Services, Operations Management, and Information Systems studies and experience.
• Experience working with systems like: Salesforce, Open
  Air, Fresh
  Service, JIRA, Sharepoint and/or system integrations is a plus.
• Customer-focused, with a sense of urgency and an aptitude to make things as effortless as possible for the customer and services delivery team.
• Comfortable with analyzing data and working in Excel.
• Strong attention to detail to ensure accurate and
  - quality service delivery.
• Good interpersonal and communications skills.
• Ability to work in
  - paced environment,
  - task and meet agreed upon SLAs.

Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and
- life balance. In return for your passion, commitment, and collaborative approach, we offer:

• A
  -
  -
  - art facility with fully stocked kitchen – only 2-minute walk to/from Gare do Oriente
• A hybrid work system supporting agile and flexible hours.
• Attractive compensation – including competitive base pay and performance based variable pay
• Equity/Stock in Intapp
• Opportunity to travel to other development centers for product training and
  - site collaboration.
• One time home office stipend
• Generous paid parental leave (including adoptive leave), marriage leave, bereavement leave, carer's leave and paid sick days.
• Meal allowance.
• Reimbursement for training towards continuing education

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.