Client Services Manager Lisboa

Client Services Manager
Lisboa
Lisboa, Portugal

About The Role & Team

We are seeking a Client Services Manager who can add their extensive knowledge and acumen in media planning, campaign management, and ad operations.

Designed to maximize revenue, drive operational efficiency, and provide
- tier sales and partner support, the Client Services team plays a vital role in reaching our targets and maintaining high standards in relationships with advertisers and agencies.

The successful candidate will be responsible for planning and executing the operational elements of advertising campaigns. This includes media planning, campaign setup, analysis, optimization, reporting, and invoicing, covering all forms of advertising activity across our digital properties, with a specific focus on video advertising within our flagship product, Disney+.

You will be required to work 4 days a week in our Lisbon office and 1 day working remotely.

What You Will Do

1. Support salespeople and associated clients through all phases of the campaign lifecycle, from planning to invoicing with all Disney digital assets, including Disney+.
2. Deliver successful media plans that maximize revenue, meet client objectives, and spur repeat business.
3. Perform all tasks related to campaign management, specifically inventory forecasting, media plan creation, order entry, trafficking, optimizing, reporting, and invoicing.
4. Act as the main point of contact for any escalations on complex challenges or requests regarding inventory, ad products, or campaigns.
5. Assist Sales, Finance, and Accounting in revenue tracking.
6. Troubleshoot and resolve ad delivery, ad quality, and technical issues, liaising with global Ad Platforms support.
7. Test potential ad tech vendor integrations and provide input on contract negotiations.
8. Ideate, implement, review, and evolve operational processes that drive quality and efficiency.
9. Analyze usage & performance of digital inventory to develop strategies & products that maximize revenue yield.
10. Collaborate with the regional team to implement customer campaigns, ensuring delivery and problem solving as needed.
11. Assist management and senior leadership on
    - hoc assignments.

1. Graduate level or equivalent experience.
2. Strong experience in the advertising sector, either publisher/agency side or in ad tech.
3. High understanding of programmatic advertising, technologies that power it, and key vendors in the space, including DSP, SSP, and Trading teams.
4. Strong understanding of the digital media landscape, with specific expertise in video, programmatic, and CTV (Connected TV) advertising.
5. Familiarity with general data protection and privacy requirements related to digital advertising.
6. Expertise in defining and evolving processes.
7. Highly competent in forecasting, planning, trafficking, and managing ad campaigns for display and video.
8. Demonstrated ability in activating campaigns, producing accurate insights, and optimizing performance.
9. Able to represent the company in external meetings and events if needed.
10. Media or entertainment brand experience is beneficial, as is familiarity with processes and policies of a multinational corporation.
11. Highly motivated and driven problem solver.
12. Market-oriented with strong knowledge of the Portuguese digital market.
13. Great attention to detail, organizational skills, and ability to effectively prioritize and balance multiple projects simultaneously.
14. Analytical; able to review, assess, and strategize based on results.
15. Comfortable working independently or collaboratively with reports, peers, and senior executives.
16. In-depth understanding of digital media and the advertising industry, particularly video and within EMEA.
17. IT savvy across core business applications and remote working tools (Outlook, Excel, Power
    Point, Slack, Zoom).

1. 25 days annual leave.
2. Private medical insurance & dental care.
3. Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free.
4. Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B, and ticketing.
5. Excellent parental and guardian leave.
6. Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and TRUST.