Client Operations Delivery Analyst - Urgent Lisboa

Client Operations Delivery Analyst - Urgent
Lisboa
Lisboa, Lisboa, Portugal

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Client Operations Delivery Analyst - Urgent, Lisboa

Client:

Cisco

Location:

Lisboa, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Description:

We are looking to hire an energetic Client Operations Delivery Analyst to join our diverse team at Cisco in Oeiras. Growing your career as a Full Time Client Operations Delivery Analyst is a terrific opportunity to develop exceptional skills. If you are strong in people management, planning and have the right experience for the job, then apply for the position of Client Operations Delivery Analyst at Cisco today!

Main responsibilities:

1. Complete the entitlement strategy for Services & SW Recurring Offers through baseline definition and data cleansing approach.
2. Complete clarity of data & entitlements across Cisco tools and databases for products, Services, and Software.
3. Engage with account team and provide transparency into the assets & entitlements procured by the Customer, and position the value proposition of asset and entitlement management.
4. Partnering with our sales team to install Baseline Assessment and reconciliations, synchronize their IB data with Cisco and collector IB data (ensure data integrity), in partnership with internal CPS (Customer Partner Services) Data Operations teams, and monitor KPIs including CLI metrics to provide inputs to impact the metrics positively.

Who You’ll Work With:

You will work directly with Customers, Partners, and Cisco internal Renewal Manager as our partners in a Presales motion to help handle and optimize assets from purchase to renewal, safeguarding and ensuring data accuracy of our customers at all times. This position holds the operational responsibility for the Customer Installed Base lifecycle management improving customers and internal collaborators experience across Services, Software, and Subscriptions.

Who You Are:

You are creative and passionate about implementing innovative solutions that will drive business success and pursue
- world operational problems. You have an eye for the detail as well as for the big picture with a real passion for transforming operations and take pride in going above and beyond. You work well in grey areas and can drive clarity. You optimize and simplify processes with intent to scale operations and drive solutions, influence decisions backed by facts with a diverse group of
- functional teams.

Minimum requirements include:

1. BA/BS degree with 2 years of business experience; direct contact with Primary collaborators (Customer, Sales, & Partners).
2. A proven track record of managing data across many sources and Asset Management with large data sets.
3. Strong influencing skills proven ability to influence outside of the organization and across roles and functions.
4. Ability to apply a project management approach to
   - solving (taking a large, complex problem and breaking it down into components, involve others as needed, drive resolution).
5. Attention to detail and ability to execute against tight timelines.
6. Strong operational and organizational skills.
7. Excellent communications skills.
8. Ability to think creatively and be an instrument of change.
9. Analytical thinking - ability to interpret and translate data into information and synthesize it for timely and accurate
   - making support to the client.
10. Collaboration/Interface skills.

Why Cisco:

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We connect everything - people, process, data and things - and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices. We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #We
Are
Cisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified individuals will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Benefits of working as a Client Operations Delivery Analyst in Oeiras:

• Excellent benefits
• Opportunities to grow
• Attractive package