Client implementation and onboarding Specialist (Remote, Portugal) - Urgent Role Lisboa

Client implementation and onboarding Specialist (Remote, Portugal) - Urgent Role
Lisboa
Lisboa, Lisboa, Portugal

Client Implementation and Onboarding Specialist (Remote, Portugal) - Urgent Role, Lisboa

Client:

Manigo

Location:

Lisboa, Portugal

Job Category:

Other

EU Work Permit Required:

Yes

Job Description:

We are looking to hire an enthusiastic Client Implementation and Onboarding Specialist (Remote, Portugal) to join our high calibre team at Manigo in Faro. Growing your career as a Full Time Client Implementation and Onboarding Specialist is an amazing opportunity to develop exceptional skills. If you are strong in communication, adaptability and have the right personality for the job, then apply for the position today!

Manigo is a Banking as a Service company offering businesses of any size white label digital banking, payments and card solutions covering the whole value chain from back to
- end. Manigo’s mission is to enable every business to embed digital banking services into their user journeys without having to handle the regulatory burden themselves.

Currently we are looking for:

Client Implementation and Onboarding Specialist

You will be the primary source of contact for our newly signed clients, steering them through the onboarding process. In order to do this, you will quickly need to gain a deep understanding of our clients' business, helping them get to grips with how they will interact with our technology so that they can launch their new platform proposition.

Duties and Responsibilities

• Be the primary contact and onboarding specialist for new clients during their crucial
  - up period, working with all areas of our business, including product, compliance, and tech teams to help firms transition onto our platform.
• Build migration timelines for onboarding new customers helping to keep us and them accountable for actions.
• Conduct workshops and detailed product UI and API demos.
• Understand any product and tech gaps and determine optimal solutions for delivery.
• Work with the compliance team to get legal agreements
  - up with our new clients.
• Strive to find the balance between onboarding clients quickly and exceeding expectations, while ensuring tasks are completed thoroughly and accurately.
• Work closely and manage key business stakeholders to ensure onboarding of clients is completed to the highest standard.
• Handle queries of all types from clients including legal questions, technical queries related to integrating with our APIs, as well as functionality queries.
• Generate MI and reporting analytics – identifying recurring issues and feature requests and monitoring trends to drive innovation in the onboarding process.
• Ensure a successful
  - off to our Customer Success team at the end of the onboarding process.
• Think of new and unexpected ways to ‘wow’ our customers.

Requirements

• A people person with strong and confident communication skills. You’ll be able to easily build rapport and adapt your style depending on the client or situation.
• Someone who is interested in technology and eager to learn and develop new skills. You’ll buy into the fact that technology, particularly the use of APIs, can improve financial services for the better.
• You’re a strong change professional and understand standard methods of programme delivery and can challenge the status quo.
• You’re proactive, resilient and comfortable with ambiguity. You’ll like working at a fast pace, thinking on your feet and spinning plates.
• You’re empathetic, kind and possess innate integrity. You’ll do the right thing, even when no one’s watching.
• Experience in the fintech sector is advantageous.

Benefits

• The opportunity to join a highly driven and passionate team building the next big Baa
  S Fin
  Tech provider and make a meaningful contribution to its growth.
• Fully remote (no need to relocate) or hybrid work, with optional access to our London offices.
• Competitive remuneration.
• Tech equipment to excel at work.
• 25 days holiday per year.
• An opportunity to be a critical contributor to the company’s commercial success.
• Prospect of joining a passionate team with a
  - performance but friendly culture of open communication, collaboration, and diversity.
• Startup feeling with a
  - established organisation.