Claims Investigation Specialist (French Speaker) Lisboa

Claims Investigation Specialist (French Speaker)
Lisboa
Lisboa, Lisboa, Portugal

In this role, you will handle
-
- end claims processes, identify potential fraud, and work closely with internal and external stakeholders to deliver a seamless customer experience.

Key Responsibilities:

• The core work of a Claims Specialist is to provide excellent community support for host and guests seeking assistance from Host Guarantee,  Host Protection Insurance Experience Protection insurance.
• Handle the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work.
• Initiating, investigating and resolving cases involving complex damages, liability claims, potential fraud, or brand risk, verifying facts, and determining resolutions based on internal policies.
• Working closely with stakeholders to align on case strategy
  
  

Skills and Experience Required:

• Native proficiency in French and fluent English
• Previous experience in Claims, fraud investigation and/or risk analyses
• Strong
  - solving and
  - thinking skills to resolve challenging customer issues.
• Excellent verbal and written communication skills, including the ability to explain complex issues clearly.
• Ability to handle sensitive situations calmly and empathetically while personalizing responses. Strong analytical skills and the ability to prioritize tasks in a
  - paced environment.
• Experience negotiating claims resolutions effectively and efficiently.

  Competitive salary with
  - based bonuses.
  
  

What’s in it for You?

• Competitive salary with
  - based bonuses and meal vouchers.
• Relocation support, flight reimbursement after 3 months
• Health insurance from the start of your employment.
• Regular social events and
  - building activities.