Cash Collection Lead - Italian Speaker [241-001526-1] Lisboa

Cash Collection Lead - Italian Speaker [241-001526-1]
Lisboa
Lisboa, Lisboa, Portugal

Funções:
• Manage customer/account queries to ensure sales ledger balances are clean on customer account;

• Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;

• Notify Markets of uncollectable debt risks & mitigate where possible;

• Collection activities based on Market Collection Strategy;

• Respond to incoming collection concerns from the customer and internal stakeholders;

• Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts;

• Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);

• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;

• Execute identified business and internal controls of Collections processes;

• Review and propose updates, through company, to the Standard Routines due to legal or process changes.

Requisitos:
• Previous experience in Collection or Finance area is an advantage;

• Proficiency in English and Italian;

• Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;

• Strong problem solving and analytical skills;

• High Customer Service skills;

• Able to propose and implement improvements in procedures.

Oferta:
• Opportunity to work in a reference company in its sector;

• Salary conditions compatible with professional experience;

• Dynamic and versatile work environment;

• Work contract with our client;

• Initial and continuous training.

Location: Linda-a-Velha, Oeiras.