Car Remote Repair Expert | French speaker Lisboa

Car Remote Repair Expert | French speaker
Lisboa
Lisboa, Lisboa, Portugal

Your contribution to something big:

• Respond to all calls, emails, and common requests for technical 1st level support.
• Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
• Follow defined work instructions and escalation processes for all possible types of incidents.
• Track all incidents in our internal incident management system.
• Maintain communication with other Bosch sites, departments, and colleagues engaged in the support processes.
• Input for FAQ and knowledge database.
• Establish good relationships with colleagues and customers to achieve a correct flow of information.
• Willingness to work in the office and/or remotely according to business needs.

Qualifications

What distinguishes you:

• Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate.
• Experience and
  - how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
• Languages: French oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
• A team player who is 100% service and solutions focused.
• Methodical troubleshooting skills required.
• Basic knowledge of IT systems would be an advantage.
• Professional experience in a
  - facing position would be an advantage.
• Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and
- related activities | canteen | good access to public transports | space for creativity.

Success stories don’t just happen. They are made. . .

Make it happen! We are looking forward to your application!