Business Technology Analyst Lisboa

Business Technology Analyst
Lisboa
Lisboa, Lisboa, Portugal

The Organon Business Technology (BT) Quality Management Systems (QMS) Specialist, Business /Technical Analysis colleague will be responsible for providing support and business/technical analysis efforts for the Organon QMS platform, including requirements gathering, support, delivery, and enhancement management.

This individual should have familiarity with core Quality Management processes as well as BT core processes such as change management, service management, SDLC, and incident management. This individual should understand analytics/AI relating to supporting and driving efficiencies in processes. This individual should have strong collaboration and communication skills to work with business clients, our service management team, and our vendor(s) to provide the best possible responses and services to our business clients.

The individual should have experience with Compliance, Computer Systems Validation, and Data Integrity and how these are implemented
-
- day in the work BT does to deliver and support BT platforms for the business. This individual will work closely with the QMS Platform Lead and the Agile delivery teams in the overall management, delivery, and support of our QMS platforms.

Responsibilities

• Support for agile delivery teams
• Analytics/AI/Automation opportunities
• Partnering with other team members for requirements definition and new solution builds
• Business communication / governance

As a member of the Quality & Lab BT team for Organon, this individual will work closely with the business and other members within BT to ensure that the QMS platform is maintained and providing the required capability to the business. This includes facilitating the proper uptime, managing upgrades/releases, managing support, partnering with the vendor, and working with the other team BT leads to support build and deliver new capabilities within the system. Experience with Quality business processes preferred (Deviations, Document Management, CAPAs, Change Control). Agile delivery experience and understanding is also preferred.

The individual should be proactive, personable, adaptable and a good communicator. The responsibilities include stakeholder management, project management, solution management, business / vendor management, and supporting and troubleshooting production issues, running daily management calls. This role can be remote, working from home.

This individual will be part of the global QMS team and will support all Quality business functions globally.

• Partner with other teams to ensure top tier support to business clients for QMS systems.
• Partner with other team members to manage the QMS platform day to day – including delivery and support
• Establish metrics for support and overall platform operations
• Strong Business analysis skills, including documenting business and technical requirements.
• Experience working alongside developers and testers, as well as collaboration with Quality and Compliance
• Analytics/AI/ Automation experience preferred
• Excellent facilitation and communication skills
• Supports effective business analysis through analytical thinking,
  - solving and communication skills
• Work closely with members of our delivery team, including stakeholders, development and Quality & compliance teams to implement new solutions and updates to our current QMS solutions
• Strong sense of ownership
• Understand SDLC and within this framework for system deliverables to ensure flawless validation execution.
• Establish strong business understanding and relationships with Quality business partners.
• Work with the team to identify ongoing opportunities for improvement on an ongoing basis.

Required Education, Experience, and Skills

Bachelor’s degree or equivalent in Information Technology, Science, or Business-related field

• At least 2 years relevant experience in business analysis, working with business teams, building & delivering effective business processes aligned to solutions, providing IT support.
• Knowledge of core Quality business processes
• Experience in Quality Management Systems and associated Quality business processes
• Knowledge/experience of development and deployment of foundational & innovative solutions in any business domain from conceptualization through delivery.
• Strong working knowledge of SDLC requirements
• Strong knowledge of Data Integrity industry requirements and how they apply to IT

Preferred Education, Experience, and Skills

• Familiarity / experience with Agile solution delivery (SAFe) is a plus.

Other

• Team collaboration experience and skills
• Strategic thinking
• Ability to think
  - divisionally and work across boundaries
• Strong organizational skills
• Relationship management and networking: strong integration into the IT network and ability to build productive relationships with all parties
• Excellent interpersonal and communication skills
• Has demonstrated the following leadership behaviours: Ethics & Integrity, Focus on Customers, Drive Results, Build Talent, Collaborate

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6. 5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.