Business Support Associate Oeiras

Business Support Associate
Oeiras
Oeiras, Distrito de Lisboa, Portugal

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our
- driven and
- focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Responsibilities:

1. Customer experience
   • Develop trusted advisor relationship with the Cluster CS Services Sales, Delivery and leadership team
   • Contribute to the roll out of the Franchise in the Cluster Consulting Business in alignment with the Global methodology
2. One Team
   • Ensure alignment of Services Field Operations to the Franchise model
   • Drive the Engagement between Customer Success Cluster Operations, local Controlling, EMEA-Services Field Operations, Shared Service Centers and other regional teams to maximize their effectiveness
3. Support and Drive Business Execution
   • Support the achievement of the Consulting business KPIs (Revenue, Contribution, Headcount, Utilization, Backlog accuracy and leakage, Project profitability, Cloud transformation, CCB, d
     ACV, Consumption…)
   • Support cluster management to ensure all forecasting and business planning deadlines are achieved
     • Interact as intermediary in the forecasting process between Business Management and Controlling, keeping an overview on entire forecasting process.
     • Follow up on entire closing process going from Latest Estimates to monitoring their monthly closing process in a proactive way
     • Manage cluster booking forecast by organizing Mus and make sure deadlines and management expectations are met.
4. GTM
   • Execute the Consulting operational cadence to ensure a strong tracking discipline in all areas but especially on Delivery (utilization, headcount, bench, Backlog, Project, revenue from pipeline etc. ) and Sales (pipeline hygiene, pipeline KPIs, coverage analysis, sales GTM, deal execution)
   • Drive Data quality and completeness in core systems

Work Experience:

• Final degree (e. g. business administration, accounting, finance, economics, computer sciences) or equivalent work experience
• Strong financial acumen and ability to work with numbers
• Fluent English
• 5 years minimum experience in the IT-Services industries, preferably in controlling or project management or project controlling
• Proven ability to deliver an operations service to business stakeholders
• Works effectively in a matrix, fast moving and continually changing business environment
• Ability to proactively challenge business leaders in a supportive way to improve performance
• A high level of communication, presentation and influencing skills
• Demonstrates a thorough knowledge of the consulting business model in a software environment

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in
-
- end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are
- driven and
- focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and
- being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 419065 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.