Business Operations Support Coimbra

Business Operations Support
Coimbra
Coimbra, Coimbra District, Portugal

Job Description

We are now looking for a Business Operations Support for Airbus GBS.

The Main Tasks And Responsibilities Will Include

You will be in charge of two work packages:

1. Continuous improvement of the platform
   • You will be the primary contact to all local BOS (around 50) for any evolution of the platform and also defects.
   • You capture the business needs, analyze it from business and functional perspective (based on current implemented solution) and make a proposal to the business.
   • You shall be able to always ensure to not implement local need only but global one and find a compromise with all stakeholders.
   • After you will follow the implementation with IM, do the tests in validation and deliver it with the business during an acceptance phase.
   • The key drivers of this work package:
     • Harmonization & Simplification
     • Business Continuity
2. Services Manager
   • You will ensure that the delivered services respect the operational constraints (SLA & OLA).
   • In front of each local L2 but also the L3 and L4 BOS you will have to review the deliverable services with them and update it following the needs.
   • Based on BOS (L2, L3 and L4) feedback you will have to improve the delivered services by proposing actions and the linked improvement plan. After validation of the proposal you will need to deploy it and ensure its success.
   • You will deploy new perimeter for the Service L0, L1 and A&R, for example new site and domain. For that you will have to capture the requirements (applications, process…), propose a transition plan and deploy it with the supplier on charge of L0, L1 and A&R.

Requirements - Our Ideal Candidate Will Have

• Previous experience in Business management in an IT or Industrial environment.
• Ability to listen, understand and respond in a constructive manner.
• Ability to negotiate, influence and to manage conflicts.
• Willingness and ability to handle changes on a
  -
  - day basis.
• Experience with Project Management methodologies (Agile methodology).
• 1 to 2 years of experience in Reporting analytics, able to create and maintain simple reports (Google Looker) and if required with macro in Google App
  Script to clean/transform data.
• ITIL.
• Google Workplace.
• Service
  Now.
• Business level of English and any other European language is a plus.

Benefits - What’s In It For You

• Diverse career opportunities within Airbus European core countries or in other regions around the world.
• A hybrid working model, allowing you to combine onsite and offsite work.
• A modern office, well connected to public transportation.
• A motivated and fun crew to grow and build and shape the GBS together.
• An intense and exciting onboarding experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Portugal SA

Employment Type

Permanent

Experience Level

Professional

Job Family

Programme & Project Management

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. #J-18808-Ljbffr