Business Analyst Core Banking Lisboa

Business Analyst Core Banking
Lisboa
Lisboa, Lisboa, Portugal

Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid. DECSKILL operates in 3 main areas:DECSKILL TALENT , through which we provide our clients with an extension to their IT teams;DECSKILL BOOST , through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;DECSKILL CONNECT, through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures. Our practice results in the creation of value for our customers, either by delivering qualified and
- added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers. We are looking for an Business Analyst Core Banking!Responsibilities:Oversee and manage the Close of Business (COB) process in the Transact production environment, addressing any issues or errors that arise, and ensuring the system operates in accordance with the Service Level Agreement (SLA)L1 – Monitor, respond to, resolve user queries, and minor technical issue, perform
- line diagnosis, Maintain knowledge base and document common issue and resolutions, adherence to SLAL2 – Analyze, troubleshoot, and resolve application issues, collaborate with L3 teams/ Temenos/ interface teams, perform root cause analysis, manage patched, upgrades, Support batch processing, reconciliations and
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- the day operations, work closely with infrastructure, databases and security teams to maintain system integrity, Ensure compliance with BNP IT governance, audit
Facilitate the resolution of logged tickets by conducting a thorough analysis of each ticket and keeping stakeholders informed through appropriate communication channels at every stage of the resolution process, ultimately delivering a satisfactory solution
Respond to inquiries and requests for clarification from Operations and Users concerning Temenos Transact
Take initiative and responsibility for the prompt reporting of issues and statistics in a systematic manner
Collaborate with various IT teams within the organization, such as Business Technology and Infrastructure, to assist in troubleshooting efforts
Efficiently resolve incidents, service requests, and problems related to IT applications, ensuring alignment with business needs. - Implement suitable application maintenance, support, and incident management protocols to uphold and sustain IT applications, while investigating and addressing
- related incidents
Provide immediate solutions, including data patching and
-
- related workarounds, for incidents and service requests
Provide Business Users with sufficient procedural information on how to manage the situation or fulfill the requirements in cases that do not involve defects
Serve as the technical reference during software implementations and upgrades, offering guidance and support to client IT teams
Contribute to the Knowledgebase by creating FAQs and How-To guides
Conduct onsite analysis of tickets at client locations, particularly during critical milestones such as the Go Live phase of implementation, branch openings, and upgrades. Develop or enhance tools designed to reduce analysis time and improve customer experience. Requirements:Experience with Temenos Transact (T24) L1/L2 support. Proficiency in transact functional streams - Retail Banking (Arrangement Architecture. Accounts, Deposits & Loans), Treasury Operations, Wealth Securities & Corporate Actions processing, Payments (TPH), Financial Accounting. Strong knowledge of RTB (Run the Bank) operations, production support, and incident management. Proficiency in SQL, Unix/ shell scripting, and log analysis. Familiarity with banking interfaces, APIs, and middleware. Good understanding of the Temenos Transact Product functionality. Knowledge of operating systems and monitoring tools is necessary. Experience with automation and simplification of tasks. Experience in Ticketing Systems like Service Now, JIRA. Familiarity with CI/CD, version control tools, and databases is required. Additionally, experience with Kubernetes is necessary for managing containerized applications effectively. General knowledge/experience on Banking or knowledge related to Wealth Management / Private banking. Familiarity in using tools such as Jira, Service
Now, Autosys. Experience with T24 core logs, Temenos scheduler Agent, Temenos Interaction framework, T24 TAFC/ TAJF, Temenos Security Manager. Understanding of banking operations, transactions flows, and payment interfaces (SWIF, SEPA, RTGS). Experience with ITIL framework. Exposure to Dev
Ops tools for automation and monitoring. Strong critical thinker with problem solving approach. Excellent oral and written communication skills. Willingness to continually update and enhance skills. High level of persistence,
- do attitude &
- activeness. Fluency in English. If you’re interested in this job please send your CV to cesaltina. abreu@decskill.com with reference "CA/BA". Thank You. Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.