Bilingual Customer service Representative Lisboa

Bilingual Customer service Representative
Lisboa
Lisboa, Lisboa, Portugal

As a Bilingual Customer Service Representative, you will serve as the first point of contact for our customers, providing assistance and resolving inquiries in English and your selected language. Your excellent communication skills and dedication to customer satisfaction will be crucial in enhancing the overall customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in English and the selected language.
• Provide accurate information regarding products, services, and policies.
• Efficiently resolve customer issues and concerns, ensuring a high level of satisfaction.
• Document all customer interactions in our CRM system.
• Collaborate with team members to improve service delivery and overall customer experience.
• Participate in training and development programs to enhance product knowledge and customer service skills.
• Handle returns, complaints, and other
  - related tasks as needed.

Qualifications:

• Fluency in English and one of the following languages: German, Dutch, French, Danish, or Czech (spoken and written).
• Previous experience in customer service or a related field preferred.
• Excellent communication and interpersonal skills.
• Strong
  - solving abilities and attention to detail.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work in a
  - paced environment and manage multiple tasks.
• High school diploma or equivalent; further education is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career advancement.
• A dynamic and supportive work environment.
• Training and development programs.