Banking Sector | Incident Manager (Hybrid) Lisboa

Banking Sector | Incident Manager (Hybrid)
Lisboa
Lisboa, Portugal

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners, and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #Techfor
People. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers, and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10. 000 tech and business leaders on cloud, data, and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Job Description

1. Take control of incidents and manage them from start to finish with the necessary contacts to minimize the impact and respect safety standards;
2. Create and follow up on tickets in order to maintain a chronology and ensure a complete analysis of the incident;
3. Organize and conduct status updates with companies, technicians, and suppliers;
4. Prepare status reports;
5. Report incidents to the Service Delivery Manager so that they can be passed on to the crisis unit;
6. Organize and write daily weather reports;
7. Create problems for recurring incidents;
8. Improve the knowledge base to anticipate or control incidents;
9. Ensure daily maintenance of low stock levels;
10. Organize weekly incident reviews: share
    - replication action plans and share
    - replication and service improvement action plans with service delivery managers, business units, and service delivery managers.

Qualifications

1. Previous professional experience in similar roles;
2. Solid experience with Service Now;
3. Experience with ITIL;
4. Knowledge of Windows and Linux environments;
5. Fluency in English;
6. French (plus).

Additional Information

Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism, and excellence of our organization. All of our vacancies are open to people with disabilities.