Back Office Agent for Gaming Products in Lisbon (German Speaker) Lisboa

Back Office Agent for Gaming Products in Lisbon (German Speaker)
Lisboa
Lisboa, Portugal

Your responsibilities and impact working as a Technical Support Agent will be:

• Address escalated customer inquiries, complaints, and technical issues related to products and services.
• Conduct thorough investigations into escalated cases, analyze data, and identify root causes for appropriate solutions.
• Communicate with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
• Make informed decisions based on company policies, product knowledge, and customer needs.
•  

Skills, qualifications and interests you need to succeed in this role:

• A
  - level proficiency in German and a minimum C1 level of English
• A valid Portuguese work permit (required)
• Living in or willing to relocate to Lisbon for an international career and life experience
• Motivation and commitment to perform the assigned tasks effectively
• Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

• Type of contract: Unfixed term contract, 30 days probation period
• Working hours: full time (40h/week) Monday-Friday 9:00-18:00 
• Salary conditions: 850€ gross per month + 50€ tech bonus + 200€ language bonus + 120€ performance bonus
• Loyalty bonus of 300 euros every three months
• Health insurance after 6 months 
• Paid professional training
• Employee discounts
• Fun and engaging
  - wide initiatives
• Excellent work culture

For international candidates:

• Reimbursement of your initial flight expenses after 3 months
• Up to 360. 00 euros for accommodation per month for 12 months (Reimbursed during 12 months)
• Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:

Your future company is a global leader in the BPO industry. With 170, 000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and
- first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.