Back Office Agent for Gaming Products in Lisbon (German Speaker) - Lisboa

Back Office Agent for Gaming Products in Lisbon (German Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Responder ao anúncio

Your responsibilities and impact working as a Technical Support Agent will be:

Address escalated customer inquiries, complaints, and technical issues related to products and services.
Conduct thorough investigations into escalated cases, analyze data, and identify root causes for appropriate solutions.
Communicate with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
Make informed decisions based on company policies, product knowledge, and customer needs.

Skills, qualifications and interests you need to succeed in this role:

A
- level proficiency in German and a minimum C1 level of English
A valid Portuguese work permit (required)
Living in or willing to relocate to Lisbon for an international career and life experience
Motivation and commitment to perform the assigned tasks effectively
Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

Type of contract: Unfixed term contract, 30 days probation period
Working hours: full time (40h/week) Monday-Friday 9:00-18:00
Salary conditions: 850€ gross per month + 50€ tech bonus + 200€ language bonus + 120€ performance bonus
Loyalty bonus of 300 euros every three months
Health insurance after 6 months
Paid professional training
Employee discounts
Fun and engaging
- wide initiatives
Excellent work culture

For international candidates:

Reimbursement of your initial flight expenses after 3 months
Up to 360. 00 euros for accommodation per month for 12 months (Reimbursed during 12 months)
Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:

Your future company is a global leader in the BPO industry. With 170, 000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and
- first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?