Assistant Shore Excursions Manager (German) (M/F) - Seagoing Position Porto

Assistant Shore Excursions Manager (German) (M/F) - Seagoing Position
Porto
Porto, Porto District, Portugal

Company Description

Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as the Mediterranean, Baltic, and North Seas. With a focus on delivering a
-
- money experience to its guests, Mystic Ocean is committed to establishing a corporate culture focused on creating enriching career paths that create new opportunities for growth for our crew members.

Job Description

General Responsibilities

• Recommend and sell tour activities to Guests and make the most of their shore side experience, offering suggestions and recommendations regarding all our ports of call.
• Escort and participate in tours as needed to ensure the tour operates to the Guest’s and Mystic Cruise’s standards.
• Manage the Shore Excursion Staff and assist with the daily Tour Office operation.
• Help with staff rotation ensuring the desk is manned at all times when the office is open.
• Answer any Guests' questions regarding tours, ports, or individual private requests in a courteous and professional manner.
• Assist the Shore Excursion Manager by preparing the Live Lectures Presentations in Power
  Point as needed.
• Prepare materials for guests with information regarding tours (such as changes, cancellations, etc. ) in the form of a letter or flyer.
• Assist in the preparation of the Tour Order Forms, turnaround materials, and/or any materials for the guests.
• Double-check all printed materials prior to distribution from the Shore Excursion Department.
• Follow up on requests for printed materials to ensure they are printed and delivered to housekeeping in a timely manner for distribution.
• Attend functions/social events on board to increase guest interaction and help with onboard ratings, except in exceptional cases when a cruise is very busy or when office hours don’t allow it.
• Cross-train any good staff candidate for vacation cover.
• Assist in preparing disembarkation groups and send out luggage tags with letters as required.
• Maintain digital displays with the most
  -
  - date information and any relevant notices needed to be conveyed to the guests.
• Ensure the Lectures in the loop played in the guests’ cabins are up to date and that any port already visited is removed from the loop.
• Ensure the Shorex radios and materials are always charged and ready for the following day’s needs.
• Prepare bus signs and all escorting materials the evening before each port call.
• Other responsibilities as assigned, but not limited to the above.

Operational Responsibilities

• Organize and take ownership of the escorting assignments and training to ensure every bus or tour group is escorted in each port of call, following the outlined procedures in the Hotel Operations Manual.
• Ensure a rotation of staff to attend safety training is observed so that everyone attends trainings as requested by the onboard Safety Officer.
• Report any maintenance issues in work areas to the Shore Excursion Manager so that a work order is completed as needed.
• Adhere to all Company Policies and Procedures, Manuals, and Directives.
• Assist in MXP inputting and organization.
• Assist the Shore Excursion Manager with the daily dispatching of tours and coaches.
• Assist in the preparation of items such as tour packages, briefing materials, and manifests to ensure that tours run according to guest satisfaction.
• Assist in the elaboration of Port Description sheets for each port of call, containing the most updated information regarding attractions, opening hours, and logistics.
• Prepare for a possible promotion or vacation cover by periodically assisting in elaborating lectures, conducting live lectures, and
  - recording briefings as requested by the Shore Excursion Manager.
• Create the Tour Order Forms for current and upcoming cruises with the most updated dispatch times and/or operational changes.
• Create detailed handover notes for when leaving for vacation.

Financial Responsibilities

• Be
  - conscious with the use of office supplies and other consumables in the Tour Department.
• Ensure that Company property is maintained properly and treated with respect at all times.
• Assist the Manager with accounting procedures, ticket cancellations, private arrangements, and discounts.
• Assist the Manager in preparing paysheets with tour operators to learn how to do it when needed.
• Ensure the correct and best tiered rates are used and agreed upon by the tour operator.
• Ensure all charges and accounting issues are correct and finalized to close every voyage prior to disembarkation being completed and guests leaving the ship.

Team Communication and Meetings

• Maintain proper communication with the Shorex Team, other department heads, and management to ensure smooth operation.
• Liaise with department heads and the Cruise Director for any operational assistance required or for assistance with Escorts on tours.

Safety Responsibilities

• Practice safe lifting techniques at all times.
• Emergency Duties:

• Follow instructions noted on the Safety Card.
• Participate in Guest/Crew Lifeboat Drills as per instructions.

• Other safety responsibilities as assigned, but not limited to the above.

Qualifications

Education/Position Requirements

• College Degree/Diploma beneficial.
• Hotel or Tourism School beneficial.
• Good geographical knowledge of the world and ports of call that Mystic Cruises visits.
• Minimum of one (1) year experience as Shore Excursion Manager or Assistant Shore Excursion Manager onboard cruise ships.
• Experience in preparing and conducting live presentations of Shorex Excursions.
• Must be fluent in written and spoken English and German.
• Excellent interpersonal and public communication skills.
• Very good administrative skills (proficient in Microsoft 365, Outlook, Word, Excel, and Power
  Point).
• Very good organizational skills are necessary along with the ability to
  - task.
• Must possess the ability to interact with all levels of people.
• Must be able to remain calm under pressure.
• Must be
  - minded with an outgoing, charming, and friendly personality.