Assistant Rooms Division Manager, Porto Porto

Assistant Rooms Division Manager, Porto
Porto
Porto, Porto District, Portugal

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At Cruise Academy, we don’t just teach it - we’ve lived it. Founded in 2017 by seafarers for seafarers, we specialize in maritime training and shipboard recruitment for the global cruise industry.

We tell it like it is - the good, the bad, and the downright exhausting. No sugarcoating, no sales pitch - just real, honest insights from those who’ve been there. Because you deserve to know exactly what to expect before stepping onboard.

We are MLC Certified and proudly audited and approved by the UK Maritime & Coastguard Agency, ensuring the highest standards in training, recruitment, and compliance.

If you're serious about a career at sea, we’ll get you there - the right way.

Key Responsibilities

• Provide support to the Rooms Division Manager in the operation of housekeeping services within guest and crew areas, ensuring the deployment of company products, services, and applications to boost engagement and deliver a
  - centric experience.
• Ensure guest satisfaction by providing support to teams for timely, effective, and personalized resolutions, reducing
  - specific
  - cruise complaints. Collaborate closely with the Rooms Division Manager and other shipboard leaders to identify and disseminate best practices and operational efficiencies.
• Monitor housekeeping performance in accordance with the Quality Assurance strategy and
  - issued standards. Conduct daily inspections to guarantee consistent standards of cleanliness, sanitization, presentation, and timely readiness of guest and crew areas.
• Resolve issues that arise and respond to guest inquiries related to Service Excellence. Monitor guest feedback and OBE information to identify trends that might compromise guest experience. Support the Rooms Division Manager with the onboard Interior Design program, monitor public and crew area expenditures, and manage all housekeeping supplies efficiently.
• Foster a positive environment and mentor the Rooms Division team through coaching, training, and ongoing development. Support teammates' innovations and ideas for enhancing performance and collaborate with other department leaders throughout the development, approval, and implementation process.

Skills, Knowledge & Expertise

• 3+ years of progressive
  - management experience in a leading hospitality setting with operational management experience in Rooms Division/Housekeeping operations.
• Cruise ship experience in a similar role is preferred.
• Demonstrated leadership capabilities with proven business and organizational planning, coordination, and execution.
• Quality-driven with a passion for building a
  - centric operation, delivering quality service standards, and adopting successful problem resolution and trend evaluation techniques.
• Knowledge of policies and practices involved in Public Health and Environment.
• Ability to manage international staff positively and productively by motivating, developing, and managing employees as they work.
• Excellent command of the English language, both verbal and written.
• Solid understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Contract

• 6:2 Rotation - 6 months onboard the ship followed by 2 months of vacation (contracts
  - renewed).