Assessor /a de Serviços - Service Advisor , Leiria Leiria

Assessor /a de Serviços - Service Advisor , Leiria
Leiria
Leiria, Leiria District, Portugal

Do you want to help accelerate the world’s transition to sustainable energy?

At Tesla, that’s our mission.

Our Service Advisors coordinate a seamless service experience for our customers. They are our front line and brand ambassadors, supporting Tesla’s mission. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

We offer:

1. A dynamic, safe and
   - paced environment where inclusion, learning and collaboration are key to success.
2. The chance to work with innovative technology and advanced tools and software.
3. Ongoing training and development to help you grow your skills and career.
4. A competitive compensation and benefits package including Tesla shares.

What You’ll Do:

1. Communicate: Support and update customers through their entire service journey, from first contact to when they are reunited with their Tesla vehicle. You will manage minor escalations and difficult conversations, liaise with relevant internal teams and solve problems.
2. Coordinate: Organize customer appointments both digitally and physically in the Service Center. Act as a coordination point between our customers and the rest of the Service team to deliver excellence during every service visit. Additionally, you will ensure all health and safety regulations and procedures are adhered to, for both employees and customers.
3. Collaborate: By partnering across teams and departments you aim to ensure consistency in our customer experience, by meeting and exceeding individual KPIs and by helping your team.
4. Innovate: As a team, you will be trusted to continuously create, identify and implement improvements to the customer experience.

1. Customer-centric: You act with the customer in mind. You have experience in customer service, and you are able to improve the team’s ability to deliver an excellent customer experience. You are an excellent problem solver.
2. A dynamic and skilled
   - tasker: You prioritize your time and tasks efficiently and deliver on time. You are energetic, highly organized, and proactive. You thrive in a
   - paced,
   - changing environment, while maintaining attention to detail.
3. Eager to learn: We expect you to have an understanding knowledge in car repairs and technologies and to be eager to continuously develop your knowledge on service operations and vehicle systems.
4. An excellent communicator: You communicate clearly and respectfully in English and Portuguese, acting as a Tesla ambassador through digital channels, phone and
   -
   - face.
5. Flexible team player: You like collaborating closely with different kinds of people, and can establish and maintain strong working relationships with all internal stakeholders. You can work in shifts to support your team, which may include Saturdays.
6. A valid driver’s license (category B).
7. Eligible: have the right to work in Portugal.

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.