Arabic Customer Support Agent Lisboa

Arabic Customer Support Agent
Lisboa
Lisboa, Lisboa, Portugal

Our Client is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.

We are looking for Arabic native speakers or fluent (C2) with a good command in English (B2) to work as a Customer Support Specialist in a call center environment in Lisbon, Portugal:

• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social messaging channels (as assigned).
• Ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews) channels.
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented.
• Document relevant case information for inbound customer requests.

Requirements

• Native or Proficient Arabic (C1 - C2) and fluent English (minimum level B2).
• Excellent communication skills coupled with empathy and team spirit.
• Previous experience in Customer Service or as a tourism/travel representative is a plus.
• For
  - EU residents, it is mandatory to have a valid work permit.

Benefits

• Opportunity to professionally grow in the project.
• Competitive wages (14 monthly payments per year).
• Performance bonus.
• Health insurance with a dental plan (after 6 months contract).
• Relocation package - shared accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket.
• Opportunity to participate in numerous activities such as our parade opening, annual awards, get together and much more.
• Work with a diverse environment with people from over 15 nationalities.
• Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!
• We promote
  - company mobility to work at any of our sites around the world.
• New and modern offices located in Lisbon.