Arabic Customer Advisor - Lisbon Lisboa

Arabic Customer Advisor - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4776885618cd

Job Views:

71

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities by offering the best quality service to their customers while working with prestigious worldwide brands.

Your Role as a Customer Advisor:

• Answer customer inquiries via digital platforms;
• Respond to emails, online chat, phone, and social media inquiries while providing support and direction to customers, resolving service issues in a timely and empathetic manner;
• Maintain accurate data input of consumer inquiries, questions, and feedback in the customer services database;
• Troubleshoot using open questions, support documents, and system training;
• Offer recommendations for common problems or frequently asked questions.

Requirements:

• Fluency in Arabic (C1/C2 Level or Native);
• Good knowledge of English (B2 level);
• Typing Speed: 25 words per minute;
• Availability to work in rotating shifts;
• Previous experience or contact with clients;
• Good listening and empathy skills;
• Team spirit and flexibility;
• Private health insurance after 6 months of contract signature (in addition to the standard insurance).